Email not being sent to buyer upon payment

[ryanhayden]

Hi,

I have ticked the box for an email to be sent to the buyer, but no email is being sent. How can I fix this, please?

Thanks.

[wzp]

Does the buyer get a payment acknowledgement email from PayPal?

Please ensure that you have properly setup the PayPal IPN processing.

https://www.tipsandtricks-hq.com/ecommerce/how-to-setup-paypal-ipn-notification-2796

[admin]

Please enable the debug logging option in the plugin so we can see if our plugin is receiving the paypal IPN notification or not:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[ryanhayden]

Yes, the buyer does get a payment acknowledgement email straight away from PayPal.

I have just set up the PayPal IPN using the guide you provided and retested, but still, no email is sent to the buyer. I receive the email as a seller, just not the buyer.

I have also, just enabled ‘Debug’ for you.

[admin]

Do you see any data in the log file after a transaction? Please share the content of the log file so I can take a look.

[ryanhayden]

[04/30/2019 5:42 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1

[04/30/2019 5:42 PM] – SUCCESS :Post string : [redacted]

[04/30/2019 5:42 PM] – SUCCESS :Checking if PayPal IPN response is valid

[04/30/2019 5:42 PM] – SUCCESS :Connecting to: https://www.paypal.com/cgi-bin/webscr

[04/30/2019 5:42 PM] – SUCCESS :IPN successfully verified.

[04/30/2019 5:42 PM] – SUCCESS :Creating product Information to send.

[04/30/2019 5:42 PM] – SUCCESS :Custom field value in the IPN: wp_cart_id=554&ip=94.8.234.134

[04/30/2019 5:42 PM] – SUCCESS :Payment Status: Completed

[04/30/2019 5:42 PM] – SUCCESS :Transaction Type: Shopping Cart

[04/30/2019 5:42 PM] – SUCCESS :Number of Cart Items: 1

[04/30/2019 5:42 PM] – SUCCESS :{“item_number”:””,”item_name”:”Senior – Day Ticket”,”quantity”:”1″,”mc_gross”:”0.01″,”mc_currency”:”GBP”}

[04/30/2019 5:42 PM] – SUCCESS :Item Number:

[04/30/2019 5:42 PM] – SUCCESS :Item Name: Senior – Day Ticket

[04/30/2019 5:42 PM] – SUCCESS :Item Quantity: 1

[04/30/2019 5:42 PM] – SUCCESS :Item Total: 0.01

[04/30/2019 5:42 PM] – SUCCESS :Item Currency: GBP

[04/30/2019 5:42 PM] – SUCCESS :Custom values

[04/30/2019 5:42 PM] – SUCCESS :

Array

(

[wp_cart_id] => 554

[ip] => 94.8.234.134

)

[04/30/2019 5:42 PM] – SUCCESS :Order post id: 554

[04/30/2019 5:42 PM] – SUCCESS :Checking price. Original price: 0.01. Paid price: 0.01

[04/30/2019 5:42 PM] – SUCCESS :Applying filter – wspsc_buyer_notification_email_body

[04/30/2019 5:42 PM] – SUCCESS :Product Email successfully sent to XXXX@hotmail.com

[04/30/2019 5:42 PM] – SUCCESS :Applying filter – wspsc_seller_notification_email_body

[04/30/2019 5:42 PM] – SUCCESS :Notify Email successfully sent to XXXX@brackleyanglingclub.co.uk

[04/30/2019 5:42 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[04/30/2019 5:42 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[04/30/2019 5:42 PM] – SUCCESS :Paypal class finished.

---

[admin]

Thank you. Everything on the plugin’s side is working fine. The email sending code is definitely being executed by the plugin. There is an email delivery issue on this server. Please install an SMTP plugin so all emails from your site goes out via SMTP. That will help with the email delivery issue.

Please fully read the following post which will be very helpful for you:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[Author]

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