email broadcast says that emails have been sent

[jeff]

The email broadcast plugin add-on installed as instructed and everything appeared to behave as shown in the support video. It tells me the send action is complete but there is no record in my sent mail or in box. Other email functions of the site such as confirmation of registration are working fine. I tried sending first to all members and then to all active members and then to myself as a specific member with no change.

Thank you for any help you can give.

Jeff McKinnon

[admin]

Are you selecting a “Send Date” in the future by any chance? Because then it will be sent later. When did you do the broadcast?

[jeff]

I thought that this might have been possible but the send date was yesterday and there doesn’t appear to be any problem with dates and times on the program or on the computer. The program gives the status as complete. I thought the problem could be associated with the compatibility of WP 4.0 and the email broadcast plugin. I suppose that a ‘complete’ status could be accounted for by the program (broadcast) indicating that it had sent emails to all members matching the specified criteria but this being misinterpreted as no one. It seems the other two possibilities are 1)doing what it says and the emails being blocked 2) saying it is sending emails when it isn’t. I was hoping for a simple solution. I can check the debug file and reissue the email and if they are being sent check with the service provider for any blocking. Can you think of a reason why it might be not sending the emails but telling me it is? Thanks

[admin]

I am going to check a couple of things inside the site and then I will be able to tell you exactly what is happening. I have sent you an email for it.

[Author]

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