July 1, 2020 at 3:09 pm #15605
I just noticed that for some reason, the administration email address associated with our WordPress site (email@example.com) is being listed as the one to whom the payment was made, instead of our PayPal email address (firstname.lastname@example.org). This has to be coming from the plugin since the adamsp@onevoiceindy,org email is not in our PayPal account anywhere. I’m concerned that people may be worried that their payment might not be going to the correct place. Also, I don’t like to have this email listed on the PayPal receipt.
The correct, PayPal email address shows up on the receipt we receive from PayPal when we’re notified by PayPal of a payment being received.
Is there any way to have the receipt sent to the purchaser show the correct email@example.com email address as the recipient?
I’m sure this has something to do with values being passed back and forth from the plug in to PayPal, but it is a little concerning. I have screen shots to show what I”m talking about but I’m not sure how to add them to the post.
Thanks.July 2, 2020 at 12:38 am #80755adminKeymaster
Let me first understand which email you are talking about. Go to the following settings interface in the plugin:
Simple Cart -> Settings -> Email Settings
Are you talking about those notification that are sent after a sale (we call them the “sale notification” email)? This email is customization from that email configuration settings interface.
Or are you talking about the email that comes from PayPal that PayPal sends. That email will have the “From Email Address” value of firstname.lastname@example.org. Thats an standard receipt email that paypal sends after a payment. This email is not customizable since it comes directly from paypal as a payment notification (to both the buyer and the seller).
Also, are you talking about an email that the buyer receives or an email that the seller (the site admin) receives?
You can upload the screenshot to your site and post the URL. Then it can be deleted after we have checked it.July 2, 2020 at 2:17 pm #80756
It is an email that the buyer receives. You can see a screen shot of it here: [onevoiceindy.org/wp-content/uploads/2020/07/Screen-Shot-2020-07-01-at-10.48.56-AM.png]
I marked the places where it is showing the WordPress admin email instead of our PayPal email that I entered in the settings for WP Simple PayPal Shopping Cart. Technically, it is incorrect because no payment was made to that email adamsp@ address. It should say [email@example.com], which is the PayPal email address I put in the settings for the cart.
Since the adamsp@ email address is nowhere in our PayPal account, that has to be something the shopping cart plug in is passing to PayPal. I would think it should be passing the payments@ email address instead.
This is the corresponding email from PayPal that we receive after a PayPal payment is received: [onevoiceindy.org/wp-content/uploads/2020/07/Screen-Shot-2020-07-01-at-10.57.04-AM.png] As you can see, it includes the correct email address to which the payment was made.
It seems that this would open us up for some legal issues if anyone wanted to pursue it.
Thanks for your help in figuring this out.July 3, 2020 at 2:21 am #80757adminKeymaster
That is the email that is sent by PayPal. PayPal doesn’t let us customize that email. You need to contact PayPal for anything regarding that default receipt email that PayPal sends.
Our plugin will ONLY pass the email address that you specify in this plugin’s settings menu. In the “Paypal Email Address” field of the settings. You specify whatever email you want to use and that is the email our plugin will pass to PayPal. The rest is controlled by PayPal based on the account’s configuration.
You will most likely need a PayPal business account to be able to customize the email address shown on PayPal’s default receipt email. PayPal also doesn’t want someone to create fake emails to show to customers and hide behind that. So they show the primary email address of the account I believe. Anyway, this is how PayPal works when you want to use PayPal. You will need to get in touch with them and ask them how you can customize the buyer’s receipt email sent by PayPal.July 4, 2020 at 11:31 pm #80758
After a little more in depth search, I discovered that the adamsp@ email address is listed on our PayPal account as the customer service email. So, it is coming from PayPal. Sorry for missing that earlier. The plugin is working just fine. Thanks for your help.
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