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e-member – paypal not sending the bill

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Tips and Tricks HQ Support Portal › Forums › WP eMember › e-member – paypal not sending the bill

  • This topic has 1 reply, 2 voices, and was last updated 9 years, 2 months ago by admin.
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    Posts
  • March 8, 2016 at 3:47 am #13335
    Luci
    Member

    Hi there,

    My member’s credit card expired so the membership was not paid. I got an alert from e-member saying it would not try to bill her again. She went into paypal and changed the card number, it worked for one month’s payment but it looks like e-member has not billed her since. What can I do to fix?

    March 9, 2016 at 12:08 am #72704
    admin
    Keymaster

    Was it a PayPal subscription? eMember doesn’t send any email saying “it would not try to bill her again”. It is likely that message came from PayPal if it was a PayPal subscription.

    If PayPal fails to charge the card a couple of times, it will cancel the subscription and notify the plugin (eMember will deactivate the account at that time).

    Once PayPal cancels a subscription, the user need to create a new subscription again (PayPal doesn’t allow you to re-activate a cancelled subscription). So that user just have to use the subscription button on your site and pay for it (which will setup a new subscription).

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