Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

E-mails taking a long time

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › E-mails taking a long time

Tagged: email taking long to arrive

  • This topic has 1 reply, 2 voices, and was last updated 15 years, 5 months ago by amin007.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • December 3, 2009 at 8:42 pm #509
    Cedric
    Member

    Hi,

    since yesterday the e-mail with the download links is taking about an hour until it gets sent, whereas before it got sent instantly.

    What could be the reason for that?

    Regards,

    Cédric

    December 4, 2009 at 12:51 am #16429
    amin007
    Participant

    The plugin sends the email instantly but there are a few dependencies though

    1) PayPal – the plugin will never send the email with the product downloads untill it has received the payment notification (IPN) from PayPal. PayPal does send the IPN instantly after a payment but sometimes it can take up to an hour (this happens rarely).

    2) Your Server – the plugin tells your server to send the email but that doesn’t mean the email is sent right that second. Your server can queue it up if it’s under heavy load and send it later.

    3) Mail client – The mail client has to query for new incoming mails. This query time interval can also vary.

    It’s not hard to find out what is causing the bottleneck though. You can turn on debug (check the “Enable Debug” checkbox in the settings menu) in the WP eStore plugin then check the “ipn_handle_debug.log” file to see when the IPN was received from PayPal and how long it took for the mail to arrive in your inbox.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ