E-Mail notification: Unable to check the variation details

[TB-Photography]

After a client purchased different photo products from the webshop, he receive an e-mail notification with the total price and the purchased items, but without the variations (e.g. size 10 x 15 cm or 13 x 19 cm, glossy or silk). These details would be necessary to submit in the mail, but I haven’t found a possibility to include these important informations. Can you please remedy?

[admin]

Are you using the {product_details} shortcode in the email? That one should list the photo product name with the variation (that was purchased).

[TB-Photography]

Yes, we’re using {product_details} shortcode. Please have also a look at the checkout form. There is a comment field which does not work in the admin email. No content would be forwarded. I’m wondering there is no shortcode for the comment field – http://photography-solutions.tipsandtricks-hq.com/wp-photo-seller-plugin-email-tags-shortcodes/

Thanks!

[Peter]

Sounds like you are referring to the case only for manual gateway purchase.

I have done some investigations and noticed that the plugin did not print the variation in the purchase email sent to the customer. (Note: it correctly includes the variation description for the paypal checkout)

I have made some changes to our code to fix this for manual gateway.

Someone from the team will send you an updated version for you to try.

[TB-Photography]

Peter,

thanks for the update. The product variation entry in the purchase email is fine yet, but I still have some problems.

1. There is no product variation entry in the receipt for the customer – if the customer clicks the link to the receipt of the purchase.

2. The comment field entry at the checkout form doesn’t work – no content would be forwarded to the admin or receipt for the customer.

3. The translation of the form entries at the checkout form doesn’t work with the .mo file. Sure I can do this direct in the code but that makes no sense – we plan for three or more different languages at our website.

4. Is it possible to create an additional field at the checkout form – e.g. a second address field used for delivery?

Thanks,

Torsten

[Peter]

Hi Torsten,

Points 1 and 3 we will investigate more closely and apply a fix if necessary.

For point 2 – we might temporarily remove the comment field until we decide a good way to handle to this from an architectural point of view. (currently this field doesn’t really get processed by the plugin)

For point 4 – sounds like reasonable request and we will give this some serious consideration for a future update. In the meantime please treat the address fields in the form as both shipping and billing.

[Peter]

Update:

We have addressed points 1 and 2 so you should be able to see these work properly when you get the latest version.

Regarding the comment field, we actually added some functionality to display the customer’s comment in the admin email – simply add the following tag in the “Seller Email Body” box in the email settings page:

{customer_comment}

We have also adjusted our code so the customer comment is also shown in the “Order” page when the admin views an individual order.

Regarding point 3 – which language(s) did you try?

It could be that some of the language “po” files are old and haven’t been updated to include text which was added for translation at a later stage. If this is the case, you might need to do the updated translations for these language files and send us the new versions.

[TB-Photography]

Peter,

Would you please send us an updated version?

Regarding point 3:

At this moment we plan for German, English and Russian language. As soon they’re done we’ll send you the .po files.

Thanks,

Torsten

[TB-Photography]

Peter,

I’ve checked the latest version and still have the problems with the comment field. There is no entry in both order page and admin email. The {customer_comment} tag doesn’t work.

There is no product variation entry in the receipt for the customer – if the customer clicks the link to the receipt of the purchase.

Greetings,

Torsten

[Peter]

Did you make a new test purchase and did you submit a comment in the manual checkout page AFTER you installed the latest plugin version?

If so, then we will need to log in to your site see why you aren’t seeing any of this.

(on my test site everything works fine)

[TB-Photography]

Yes, we did a test purchase with the new plugin version 1.7.5 and it doesn’t work here. Maybe we should delete the database and make a brand new installation with this plugin version?

[Peter]

Maybe we should delete the database and make a brand new installation with this plugin version?

Yes that might be a good idea.

When you upgraded to the new version, did you de-activate and delete the old version and then upload the new zip file?

The reason I ask is because the plugin should normally have run some installer code because it would have found that the DB version is different. In the updated version we introduced a new column in the “orders” table called “customer_comment”.

[TB-Photography]

I’ve checked the DB and there is no column “customer_comment”. Seems the update didn’t work after uploading the new version. Yes, I did the upload procedure you mentioned.

[TB-Photography]

I’ve installed the new version 1.7.5 on a local environment too and there is also no column “customer_comment” in the “orders” table. Maybe we got the wrong update file?

[admin]

I sent you another copy of the plugin. You should have that column now.

[Author]

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