Duplicate account created and member can't log in

[cunparis]

I just got eMember working and I tested it with my paypal account and it worked fine. I got my first customer and for some reason there were two member accounts created for this user. The first one has the paypal reference ID but does not have a userid. The second has a userid but does not have the paypal reference ID.

I was going to add the userid to the first but I don’t see a way to do this. So I guess I could copy the paypal reference number to the second account?

He also has his wordpress account (I enabled this option to create it so I can use forums). If I delete one of the member accounts I’m not sure which eMember account is linked to the wordpress account.

Can you let me know how I can fix this account?

Here is what the two accounts look like. I have blocked out his userid, name, email, and IP address. You can see the first account has Premium shown but no user id. the second has a userid but it does not say Premium for his memberhip level. I edit the second and premium is selected so I’m not sure why it’s not showing up on the member list page.

http://content.screencast.com/users/cunparis/folders/Jing/media/acaefc3d-075d-4481-a519-18a4377e816e/2012-04-01_1144.png

[Peter]

Hi,

Your problem sounds very similar to the one in the following post – ie, PHP session not correctly set up on your site. (see the last entry in this post)

https://support.tipsandtricks-hq.com/forums/topic/duplicate-emember-records-westore-purchase

Also, can you please do a test transaction with debug enabled?

See this for how to enable debug:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[cunparis]

Hi Peter,

Thank you for your quick reply. Luckily I have debug enabled on both eMember & eStore. Here is what I see in the subscription_handle_debug.log:

[03/30/2012 9:32 PM] – SUCCESS :eMember ID is empty. Checking the database for existing record of this email address..

[03/30/2012 9:32 PM] – SUCCESS :Did not find record in the members table. A new member account will be created for: xxxx@xxxx.com

[03/30/2012 9:32 PM] – SUCCESS :Creating new member account

[03/30/2012 9:32 PM] – SUCCESS :Member signup URL :http://www.tradewiththeflow.com/subscription/registration/?member_id=5&code=xxxxxxxxxxxxxxxxxxxxxxxxxx

[03/30/2012 9:32 PM] – SUCCESS :Member signup/upgrade completion email successfully sent to:xxxx@xxxxx.com From email address value used:<xxxx@xxxx.xxx>

I think the problem is coming from the “eMember ID is empty” part. Why would that be empty?

I read the session problem thread. I’ve had this site for several years and I’ve never had a session issue before, including selling products with eStore in the past. So this is the first time I had any issues, it’s also my first real eMember purchase. I did several paypal sandbox tests and two real money ($0.01) tests and all worked.

Perhaps the user subscribed with one browser/pc and then clicked the registration link on another?

in any case, what is the best way to fix this situation for him? I think I need to keep the account with the paypal authorization but it doesn’t have a userid & password. Can I delete the 2nd redundant account and have him re-register? I’m not sure what to do.

Thanks.

[cunparis]

More digging found this in eMember_debug.log (would be nice to have a link to this file in the eMember settings as it is in eStore)

[03/30/2012 9:38 PM] – SUCCESS :Processing signup request of membership for: xxx@xxx.com

[03/30/2012 9:38 PM] – SUCCESS :reCAPTCHA is valid… creating membership account: xxx@xxx.com

[03/30/2012 9:38 PM] – SUCCESS :Processing registration submission…

[03/30/2012 9:38 PM] – SUCCESS :Autoresponder signup if needed…

[03/30/2012 9:38 PM] – SUCCESS :Performing membership level specific autoresponder signup if specified.

[03/30/2012 9:38 PM] – SUCCESS :End of membership level specific autoresponder signup.

[03/30/2012 9:38 PM] – SUCCESS :Performing global autoresponder signup if specified.

[03/30/2012 9:38 PM] – SUCCESS :End of global autoresponder signup.

[03/30/2012 9:38 PM] – SUCCESS :Authenticating login request for username: xxxx

[03/30/2012 9:38 PM] – SUCCESS :Authentication completed for username: xxxxx

[03/30/2012 9:38 PM] – SUCCESS :Logging into WordPress account. User ID: 5

[admin]

What version of eMember are you using? Are you using a subscription button or a one time purchase button for your membership payment? How many membership levels do you have?

[cunparis]

I’m using eMember v7.8.1. I use the button [wp_eStore_subscribe_fancy id=3] and I only have one membership level.

[cunparis]

Hopefully I’ll get another subscriber so I can see if the problem happens again.

[cunparis]

Got a second subscriber and exactly the same problem as the first one. So it is not a user problem.

Any idea how to troubleshoot this? I can give you access to my site if that would help.

[admin]

Sent you an email to get site access so I can check it out.

[cunparis]

I know you’re still looking into this, I just wanted to say I got another user registration today that still has the problem, so if you added any debug code maybe you will find something in the logs to help narrow it down.

[admin]

Thank you. For some reason the session data on this site was getting lost when a premium user was completing his/her registration. We were able to tweak eMember’s code to detect this type of issue get around it by using a different method of authentication. I have applied the updated version of eMember on your site just now and my test showed positive result. Please check it yourself.

[Author]

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