Downloaded Stamped PDF file is 0 bytes

[dexcode]

I installed the WP eStore and WP PDF Stamper. Everything set up fine and when I tested with the sample PDF supplied from your site all worked fine.

When I use my own PDF the sale goes through and the link is generated in the Thank you page and email BUT the downloaded PDF is 0 bytes and obviously corrupted.

When I look on the server the file is actually fine and properly stamped. Why do I get a 0 byte file from the link?

Urgent help in this matter is requested as the shop cannot open till this issue is solved.

[admin]

Please check this checklist to make sure you did not make any mistakes explained there:

https://support.tipsandtricks-hq.com/forums/topic/an-error-occurred-while-trying-to-stamp-the-file-pdf-file-creation-checklist

[dexcode]

I have gone through the above checklist and all suggestions were done but still no success.

As I mentioned the supplied pdf from your site works fine. My pdf stamps but the download link gives a 0 byte file.

[wzp]

Out of curiosity, how large are both the original and stamped files?

Also, are you able to download non-stamped versions of the file?

And that using the manual stamping operation gives no errors?

[dexcode]

Ok the original file is 10.99mb and the stamped file is 11.07mb.

I can download non-stamped version fine.

I can manually stamp the file and successfully download.

[wzp]

If you enable the debug logs, and then reset them, what do you see after a download attempt; in the download_manager_debug.log file?

[dexcode]

[10/03/2011 7:30 PM] – Status : Unresolved DL file path = *****REDACTED*****.pdf

[10/03/2011 7:30 PM] – Status : Resolved DL file path = /home/cookthe1/*****REDACTED*****.pdf

[10/03/2011 7:30 PM] – Status : Dispatching DL method = 1

[10/03/2011 7:30 PM] – SUCCESS : DL completed with no server-side errors detected.

[wzp]

Please try each of the 8 available download methods, to see if the situation improves.

[dexcode]

Ok,

I fixed the issue with download method #6.

Thank you for the response.

[wzp]

[chavamx]

what are the 8 download methods used to test?? I am having the same problem

[admin]

The following post has details:

https://support.tipsandtricks-hq.com/forums/topic/wp-estore-download-methods

[Author]

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