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"Download Now" Generates "Requested File Not Found"

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › "Download Now" Generates "Requested File Not Found"

Tagged: no link for download

  • This topic has 15 replies, 6 voices, and was last updated 12 years, 11 months ago by Ivy.
Viewing 15 posts - 1 through 15 (of 16 total)
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    Posts
  • April 14, 2010 at 12:23 pm #1070
    GraphicBass
    Member

    I have a protected page with “download now” links set so members can log in a re-download their files.

    I located the “download now” shortcode in this forum, and installed that after receiving”file expired” errors with the Admin-generated links.

    However, I an now getting “file not found” errors.

    I’ve done these steps:

    1. Checked the URL listed in the product and tested it by downloading it directly from the browser. Works fine.

    2. Double-checked that my product ID is correct. It is…

    3. Uploaded an update to the plug in I received in just the last week, so I assume it’s the most current version. Still doesn’t work.

    4. Removed the “htaccess” and “htpasswrd” files from the “downloads” directory in the plugin directory (although I have my downloads located elsewhere).

    Still no joy.

    What else can I do?

    Thanks!

    gary

    April 14, 2010 at 11:50 pm #19715
    Ivy
    Member

    Hi Gary, Are there spaces in the download link? or are there any non alpha or numeric characters other then (-) or (_)?

    If there are please remove the spaces or non alphanumeric characters and retest the encrypted link.

    Please let me know how it goes.

    Cheers,

    Ivy

    April 15, 2010 at 1:03 am #19716
    amin007
    Participant

    Can you please verify that you don’t have any spaces in your file name? A common mistake people make is that they put space in their file name like the following:

    “My Awesome Digital Product.zip”

    Now the above is a valid file name on your personal computer but when uploaded to the server the url becomes like the following:

    http://www.your-domain.com/My Awesome Digital Product.zip

    Spaces in the URL is not valid. For example the following is a valid URL:

    http://www.tipsandtricks-hq.com

    whereas the following is not:

    http://www.tips and tricks hq.com

    I hope that makes sense. Why does the file download when I use it in the browser? browsers are smart these days so it knows what to do but when eStore tries to read the file (which is written in PHP language) it obviously can’t.

    April 15, 2010 at 1:10 pm #19717
    GraphicBass
    Member

    Hi,

    Yes, the URL has no embedded spaces. I habitually use hyphens when I need separation, but I did verify.

    I usually do not use “www” in my URLs, as my host can parse with or without. I added the “www” but no luck.

    This is the shortcode I am using…

    [wp_eStore_download_now_button id=17]

    The ID is good.

    Noting the blank space in the shortcode, I tried using it with an underscore, but this breaks the shortcode.

    I moved a few files into the plugins “download” directory to try that, but it generated an “invalid product request” error.

    Ideas?

    gary

    April 15, 2010 at 1:58 pm #19718
    Ivy
    Member

    Hi Gary, I have sent you an email regarding this issue. Please let me know if you do not receive it.

    Cheers,

    Ivy

    April 16, 2010 at 3:08 am #19719
    GraphicBass
    Member

    Received and returned. Thanks!

    gary

    April 23, 2010 at 3:19 pm #19720
    miraclewebmaster
    Member

    I am having the same problems like Gary. I dont know what the problem is.

    April 23, 2010 at 10:55 pm #19721
    Ivy
    Member

    I have sent you an email regarding this issue. Please let me know if you do not receive this email.

    Cheers,

    Ivy

    April 25, 2010 at 10:47 pm #19722
    paultony
    Member

    Hi Ivy, I am also having the same problem. I have double checked everything, yet still getting the same problem “Requested File Could Not Be Found”. Could you also please send me that email :-), thanks!

    April 26, 2010 at 7:49 am #19723
    amin007
    Participant

    Can you please check that you are not doing any of the steps mentioned here:

    Downloaded file size is 0 (Zero) byte or 404 error or Other file download error

    Sometimes those could lead to “File Not Found” error too.

    April 26, 2010 at 1:09 pm #19724
    paultony
    Member

    Hi again amin007 :-),

    Ok, I have got the links to work by deleting the .htpasswd and .htaccess, but now how do I get the same type of security without those two files? I would prefer to have them existing. What do you suggest?

    Paul

    April 26, 2010 at 1:18 pm #19725
    amin007
    Participant

    Those files doesn’t really add much protection… they are good to have but looks like your server is having issues with them. Please read this and it will explain why those files are not necessary:

    https://support.tipsandtricks-hq.com/forums/topic/download-directory-protection

    April 26, 2010 at 1:33 pm #19726
    paultony
    Member

    Great, that makes sense now. Thanks for your help on this amin007.

    Paul

    April 30, 2010 at 8:36 pm #19727
    ladysham
    Member

    I am also having problems with “Requested File Could Not Be Found”. Could someone please help? Thanks!

    Kelly

    April 30, 2010 at 9:16 pm #19728
    ladysham
    Member

    Oh – And my plugin doesn’t have the htaccess and htpassword files in it. It’s Version 2.0. I have requested the latest for upgrade purposes.

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