October 7, 2011 at 5:50 pm #4478October 7, 2011 at 7:22 pm #37438
If they are clicking the link from within gmail, gmail is known to sometime garble the links; along with some other web based mail clients. The only solution for that is for them to copy the link and paste it into their browser’s address bar.
all of the error messages you described are not generated by eStore. They appear to be the result of the browser trying to load links that have been garbled by the buyer’s email client.October 8, 2011 at 3:05 am #37439adminKeymaster
Update: This option has been added to the WP eStore plugin settings. So you can enable it from there.
I would add something like the following to the email that goes out to your buyers:
If you are having an issue downloading the item please copy and paste the link in the browser’s address bar
Also, try the following:
1. Open the “eStore_advanced_configs.php” file and search for the following line of code:
2. Once you find it change it to the following:
This will use Google’s URL shortenter to shorten the encrypted link which your customers might find a little easier to handle.October 18, 2011 at 4:35 pm #37440
Thank you for this advice. I’m going to implement both ideas right now.
I had another sale this week where they couldn’t get the link to work.
I’ll let you know how it goes.October 20, 2011 at 6:56 pm #37441
Got another sale today in which the link didn’t work for the customer. They clicked on it and received an error.
They even copy and pasted the link into their browser window and it still didn’t work.October 20, 2011 at 7:50 pm #37442
what did they use to read their email?November 1, 2011 at 9:00 pm #37443
She copy and pasted the download link into both explorer and firefox and she said it didn’t work.November 1, 2011 at 10:21 pm #37444
When you say “it didn’t work,” what exactly was the result? Did the browser even go to your site, or did it go there and then fail? I know it may not seem like an important difference, but it helps us better pinpoint what the particular issue might be.November 6, 2011 at 6:43 pm #37445bngfrtMember
Hello, I am looking for the location of the “eStore_advanced_configs.php”.
I want to edit it while I wait for my update to be sent. It would be nice of this was an option in the plug-in itself.November 6, 2011 at 7:16 pm #37446
Download the latest version, and it’s in the main plugin directory…
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