Download Links Not Sending

[Luzern]

The debugging read out below show that everything is working fine. But the emails sent out from the plugin never arrive. I’ve tried different email address and hostters, but nothing arrives, spam boxes also checked. Any suggestions? Cheer

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[03/04/2012 6:31 PM] – SUCCESS : Processing free download request for squeeze form submission…

[03/04/2012 6:31 PM] – SUCCESS : Decrypting product ID value: MQ==

[03/04/2012 6:31 PM] – SUCCESS : Received Data…[Name:Test][Email:JoanPatterson@mail.com][Product ID:1][ap_id:][IP Address:92.20.226.115]

[03/04/2012 6:31 PM] – SUCCESS : Email with the download link sent to: JoanPatterson@mail.com

[03/04/2012 6:31 PM] – SUCCESS : Performing autoresponder signup if specified in the settings…

[03/04/2012 6:31 PM] – SUCCESS : Updating the customers database with the visitor details…

[03/04/2012 6:31 PM] – SUCCESS : Squeeze form task complete.

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[03/04/2012 6:32 PM] – SUCCESS : Processing free download request for squeeze form submission…

[03/04/2012 6:32 PM] – SUCCESS : Decrypting product ID value: MQ==

[03/04/2012 6:32 PM] – SUCCESS : Received Data…[Name:Test 18:31][Email:JoanPatterson@mail.com][Product ID:1][ap_id:][IP Address:92.20.226.115]

[03/04/2012 6:32 PM] – SUCCESS : Email with the download link sent to: JoanPatterson@mail.com

[03/04/2012 6:32 PM] – SUCCESS : Performing autoresponder signup if specified in the settings…

[03/04/2012 6:32 PM] – SUCCESS : Updating the customers database with the visitor details…

[03/04/2012 6:32 PM] – SUCCESS : Squeeze form task complete.

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[wzp]

Can you use the eStore Admin Functions to manually send an email message?

[Luzern]

Just sent 2 test emails to 2 different email address, one arrived and one didn’t. I’ve just been reminded, when I was working with this issue earlier today, out of about 6 tests preformed 1 did get delivered.

[Peter]

Hi,

Please go through the checklist in this post to see if any of the items apply to you:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[Luzern]

Editional: I’ve just noticed that not all the requests I made when working with this issue have been loged in the Customer menu – I would guess about half.

[wzp]

You might also try changing the “Use WordPress Mailing System” option, under the General Settings menu.

[admin]

If you are making request with the same email address for the same product again and again, the plugin will add only one entry to the customer database (this way you don’t get a spammer corrupting your record).

[Luzern]

I’ve tried all that’s been suggested, and my hosters have also checked the server for issues, but all to no avail. Did I read somewhere on the website that I can pay an installation fee and have it set-up? Says he, hoping this might resolve the problem!

[admin]

The plugin is sending the emails fine. The following debug confirms it:

[03/04/2012 6:32 PM] - SUCCESS : Email with the download link sent to: JoanPatterson@mail.com

eStore sends the email via WordPress so there is no room for mistake there. You definitely have an issue with your email server on this hosting. Going through this checklist can identify the issue sometimes:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

When your visitors leave a comment on your WordPress post do you (as the admin) receive a notification email? If you don’t that will also prove that the email is not working correctly.

[Author]

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