Download links

[midifilestore]

Hi there

After numerous setbacks, I finished building my site with WordPress and the site went live late last year. I tested the site vigorously using my mates to buy tracks etc to ensure all download links, emails, thank you pages etc worked – and it did.

Today I finally made my first two sales but I received an email from the buyer saying that he couldn’t download his tracks.

I generated a link through the WP eStore back end and when I copied this into my browser, it wouldn’t work saying ‘File not found!”

I’ve checked all the settings and relevant links of where my files sit and cannot work this out, especially when all the testing of links and purchases worked.

Can someone please help? I’m a little lost and disappointed that my first sale wasn’t a pleasant experience for the client (eventually I sent him a zip file via email)

Thx. Claude

[wpCommerce]

Did you try copying the actual file URL into the browser to see if it gives a “file not found” error?

[midifilestore]

Hi. Yes I copied the path where my file sits on the server and it works fine. When I clicked on the links the customer received in his email they didn’t work. I noticed the links in the client’s email are not pointing to the same path as the path to where my tracks sit on the server, yet when I edit the file in wordpress and check the Digital Download URL setting, it’s correct?

A couple of things:

1. Should I have “Automatically Convert to Relative URL” ticked?

2. I’m not sure if the “Download Validation Script Location” path is correct

3. I notice when I generate a link in the eStore back end, it has the correct path as a prefix but then ends with download.phpblah blah blah blah – should it have download.php as part of the path?

Now I’ve noticed that one of my pages is missing in my WordPress account!! page 39 of 59 is not there anymore. Hmmmm

I’m checking all the settings. I’m not sure. It all worked before…

[amin007]

If you change the “Download Validation Script Location” field’s value it can screw things up. I would recommend you to do the following:

1) WP eStore -> Admin Function -> Reset eStore Settings to Default

2) Now generate a download link for a product and test the download.

[midifilestore]

Sorry to sound confused, but when I go to WP eStore, Admin Functions, there is no where on that page to restore settings to default – there is only the “Generate an encrypted download link” section, “Send emails to customers” section and a “Clear the encrypted download links table” section, and none of the sections have a Reset eStore Settings to Default button?

The issue with the client not being able to download the files began way before I looked at the “Download Validation Script Location” field.

Also should I have Should I have “Automatically Convert to Relative URL” ticked?

Thx.

[midifilestore]

Also (when I find the restore settings button!) will that remove all my custom settings in WP eStore that I have set up?

[midifilestore]

An extra note: When I read the material from a WP Member amin007 regarding encrypted links, in one paragraph she/he writes:

“With that said, the download directory comes with a .htaccess, .htpasswd and an empty “index.php” file by default” and then a few paragraphs later he/she says:

“If you have the empty “index.html” file in this directory even if someone was to find the location and browse the…….”

Can you confirm if in the empty file mentioned above by amin007 for extra protection of our files, is an index.php or an index.html

file?

Thanks. Claude

[wpCommerce]

You might need an update to get the restore settings button. Please get a recent build of eStore from here –

https://support.tipsandtricks-hq.com/update-request

[wpCommerce]

Once you click the “reset eStore settings to default” button all your settings will be set to default just like when you first installed the plugin.

[wpCommerce]

Regarding the downloads directory: It’s an empty “index.html” file.

[midifilestore]

Thanks for your help. Always appreciated.

[midifilestore]

Sorry, does that mean that I will have to add all my products again? 400 of them?

[wpCommerce]

It will only affect your settings, not the product database.

[Author]

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