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Download link not working

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Download link not working

  • This topic has 2 replies, 2 voices, and was last updated 13 years, 4 months ago by oitcmike.
Viewing 3 posts - 1 through 3 (of 3 total)
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  • February 27, 2012 at 5:05 am #5670
    oitcmike
    Member

    I’m testing my eStore purchase. After the purchase I get send an emial with the download link. When I click on it, IE says “Internet Explorer cannot display the webpage” and FF “the connection was reset”.

    Double checked if I could get access to the file via the unencrypted link and that works.

    Enabled logging and when you click on the link in the email, the following gets logged:

    [02/27/2012 5:00 AM] – Status : Unresolved DL file path = http://domain/filename.rar

    [02/27/2012 5:00 AM] – Status : Resolved DL file path = /domain/filename.rar

    [02/27/2012 5:00 AM] – Status : Dispatching DL method = 1

    [02/27/2012 5:00 AM] – SUCCESS : DL completed with no server-side errors detected.

    Filesize is 3 Mb.

    February 27, 2012 at 6:07 am #42410
    Peter
    Member

    Hi,

    First check this checklist:

    https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

    Then do what this post says and share the “download_manager_debug.log” debug file’s content here:

    https://support.tipsandtricks-hq.com/forums/topic/how-to-test-wp-estore-plugin-encrypted-download-system-on-your-site

    February 27, 2012 at 10:47 pm #42411
    oitcmike
    Member

    Wasn’t aware of the plugin offering a simple setting to change the Download Method. Played around with a few settings and “Method 6” seems to work.

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