Download Link not being included in email to customer after sale

[Lynn C]

Hi All,

I have set up a downloadable product but am not sure why it’s not working. I’ve tested it several times, no go. Here is the e-mail I’m receiving after I make a purchase:

Dear Lynn Marie Coffren

Thank you for your purchase of

Storage Lockers for Fun and Profit e-Book x 1 – $0.01 (USD).

Would love to hear your feedback after you get a chance to read it.

If you have any follow up questions you can find me over on Facebook at

[http://www.facebook.com/groups/TheDanniApp/]

or as a question for my live show

[http://www.thedanniapp.com/ask-the-danni-app-show/]

If your purchase includes items to be digitally downloaded, the encrypted link to your purchase will appear below.

[wp_eStore_download_now_button_fancy_no_price id=13]

Thanks!

– Danni

The problem is I cannot figure out what code to use to insert an encrypted download link. Please help? Thanks!

-Lynn

[Peter]

Hi Danni,

Which shortcode are you using for the add to cart or buy now button?

I’ve noticed that you have the following shortcode:

[wp_eStore_download_now_button_fancy_no_price id=13]

If you want your downloadable products presented via encrypted links you should not need to use the above shortcode.

You will only need an add to cart button and some relevant configuration in your eStore settings (see below)

Please ensure that you have “Enable Transaction Result Display” checked in your eStore settings.

Also for you product’s configuration page make sure that the “Downloadable” checkbox is enabled.

This page will help you with the setup of the thank you page:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-instant-digital-product-delivery-499

[Lynn C]

Hi,

I’m sorry I’m a bit confused about this. How do I get a link to go to the buyer via e-mail so they can download the file from an encrypted link? If they are sent to a thank you page, will they also get the link via e-mail confirmation of their purchase?

Thank you!

-Danni

[Lynn C]

I am working through the steps now will let you know if I run into any snags. Thanks for your help Peter!

Danni (and Lynn C!)

[admin]

1. What version of eStore plugin are you using?

2. That email tag is there by default when you first install the plugin. How did it get removed from there? Did you delete it out before?

3. Do you have any other hidden character(s) around the {product_link} email tag that you used?

4. You are using this email tag in the “Buyer Email Body” field of eStore settings?

[Lynn C]

Hi!

1. Version is 6.5.3

2. It was there up until today, but would not display within the e-mail message what the customer ordered or a download link. Not sure why.

3. Not that I’m aware of, but I’ll double-check now that you mention it!

4. No, the {product_link} tag is in the “product specific instructions” section of the email the buyer receives.

[Lynn C]

Here is the text for the basic buyer email settings:

Dear {first_name} {last_name}

Thank you for your purchase of

{product_details}.

{product_specific_instructions}

[Lynn C]

I’d really rather have them be able to just download from an email message than from a web page on the site.

-Danni

[admin]

Point number 4 is your issue. The email tags only work in the “Buyer Email Body” field. You can’t use them inside the product specific instruction section.

If you only want to display links for the digital items for a checkout then use the following email tag in the “Buyer Email Body” field:

{product_link_digital_items_only}

[Lynn C]

Ahhh that makes sense. I thought the two were interchangeable, then Ivy e-mailed asking me about the email body and I had an “A-ha!” moment. Now it’s working, thank you Admin, Peter and Ivy for your help!

[Author]

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