Download Link Just Won't Work

[markwestbrook]

I’m trying to sell a PDF through the WP eStore. Here’s the facts:

I’m using the PDF Stamper

If I create my OWN download code it works perfectly, when I send it to a friend, it works for them too.

When the user gets the download link, they press it and get:

“Download file cannot be found. Please let us know. Thank you!”

When I run a bug test on the download manager, I get:

Error!

I turned the PDF stamper off. And that error disappeared.

But I get

[01/26/2012 3:17 AM] – Status : Resolved DL file path = Error!

[01/26/2012 3:17 AM] – FAILURE : Error on file_exists(‘Error!’)

Help!

Mark

[admin]

Have you tested the PDF stamper by doing a manual stamping first? There is a video tutorial on the PDF stamper documentation site that shows you how you can test a manual stamping. Make sure you have setup the PDF Stamper correctly to where it can stamp the files properly and then it should work with eStore automatically.

[markwestbrook]

During manual stamping, it did this:

Error! SetaPDF_Error Object ( [message] => Cannot copy file /home/bookonac/public_html/wp-content/uploads/2012/01/Truth-in-Action-5-V2.pdf to /home/bookonac/public_html/wp-content/plugins/wp-pdf-stamper/stamped-files/Truth-in-Action-5-V2_4f21174d3abe8.pdf => 14 )

[code] => 14 )

[admin]

Please Go through this checklist:

https://support.tipsandtricks-hq.com/forums/topic/an-error-occurred-while-trying-to-stamp-the-file-pdf-file-creation-checklist

[markwestbrook]

I have the PDF Stamper Working, I have the download link now working BUT now the buyer gets “there is an error in this file and could not be downloaded” It says the file is damaged?

[markwestbrook]

When I run the debug I get this:

[01/27/2012 12:02 AM] – Status : Unresolved DL file path = wp-content/plugins/wp-pdf-stamper-1/stamped-files/TruthinAction_4f21e973681ad.pdf

[01/27/2012 12:02 AM] – Status : Resolved DL file path = wp-content/plugins/wp-pdf-stamper-1/stamped-files/TruthinAction_4f21e973681ad.pdf

[01/27/2012 12:02 AM] – Status : Dispatching DL method = 2

[01/27/2012 12:02 AM] – SUCCESS : DL completed with no server-side errors detected.

[Peter]

Hi,

Try the suggestions in this post and see if that fixes your problem:

https://support.tipsandtricks-hq.com/forums/topic/cant-download-file

[markwestbrook]

I’ve installed the latest version of WP eStore (doh) and changed the method then it says: This is somewhat embarrassing, isn’t it?

It seems we can’t find what you’re looking for. Perhaps searching, or one of the links below, can help. but if I take the file path it’s saved in, no problem for me to download it. I don’t understand why this is so difficult?

Basically now it can’t find the file on my website??? It looks so easy in the videos!

Plus the new eStore says: WARNING: Cannot locate file download.php in the eStore plugin directory.

[admin]

If it’s missing the “download.php” file then it won’t work (not sure if something went wrong when you uploaded the new copy). Delete the currently installed plugin and then load a fresh build of the plugin again. Now go through this check list:

https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

[markwestbrook]

I’m sorry, I have deleted the current plugin and loaded a fresh build, but WARNING: Cannot locate file download.php in the eStore plugin directory is still in red in the Digital Product Delivery settings. Please advise.

[markwestbrook]

plus when i looked into the estore directory download.php file IS present. Regardless of what it says!

Is there such a thing as a WP eStore expert, who I could just pay to fix this? :o(

[wzp]

Sounds like your provider has open_basedir restrictions activated.

Who is your hosting provider, and what kind of hosting package are you using?

[Author]

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