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Hello,
here are my details :
a) What part of the product isn’t working?
=> The WP PDF Stamper plugin
b) What are you trying to achieve?
=> I’m trying to generate valid download links
c) What causes the error to show up?
=> When trying to generate a manually stamped file, the stamping works fine, but the download link is wrong. like
… where “/home/www/client/FTS/v4/” is the absolute path.
See below for extended description of the issue.
d) What version of the plugin are you using?
WP-E-Store v 6.5.2
WP PDF Stamper 4.1.5
e) Provide a link to the exact page where the problem is seen
admin dashboard
f) Which product you are using (example: eStore, WP Affiliate Platform, eMember, PDF Stamper etc…)?
=> See above
g) Did you modify the plugin code?
Nope.
THE ISSUE :
When trying to generate a manually stamped file, the stamping works fine, but the download link is wrong. like
… where “/home/www/client/FTS/v4/” is the absolute path.
So the correct link should be
=> Up to a few days, everything worked fine.
=> I had a “expired licence” error so I made an update of WP eStore and WP PDF Stamper
=> Now the error shows up.
I’ve checked in both plugins settings, “/home/www/client/FTS/v4/” never appears anywhere in my settings : the target download directory for stamped files is “http://www.mydomain.com/wordpress/wp-content/plugins/wp-pdf-stamper/stamped-files/” like it should be.
I also suspect that the error occurs on real sales (they haven’t been working since the update a few days ago, that’s why I tried to stamp manually at the first place, to check if stamping still worked : answer is “no”).
I can’t figure out why this error neither how I can fix it.
Thanks for your help.
Thank you for the detailed description. Please do the following:
1. Try checklist #9 from the following post:
Stamping Error Checklist – an error occurred while trying to stamp the file
2. If the above doesn’t work then try checklist #10
Let me know if you see a difference after that.
Hello, thanks for your reply.
=> I tried checklist #9, and got the following error message when i tried to stamp manually (using File PATH Conversion Method “method 2”).
“Error! Message: Cannot open /home/www/client/FTS/v4/wordpress/wordpress/wp-content/uploads/BGBook_Shabiller_pour_plaire.pdf ! Error Code: 1”
=> Switched back to File PATH Conversion Method default mode.
=> I then tried checklist #10 : stamp is done, but the “delivery” URL is still wrong.
What can I do next ?
Could this error be related to my server’s settings ?
Isn’t there a variable somewhere that defines my absolute path, that could have been changed somehow ?
Yep, something on your server have definitely changed which is why it is failing to get the absolution URL. I have sent you an email to get site access so I can investigate it.
Turns out that your hosting provider has set a wrong value in the
$_SERVER['DOCUMENT_ROOT']variable (this is one of server configuration variables of PHP that should be defined correctly).It has the following value which is incorrect (see the double slashes after the “client”)?
/home/www/client//FTS/v4The correct value should be the following:
/home/www/client/FTS/v4Please tell them to fix this error and the plugin will work like it used to.
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