Download information for the customer

[Katharina]

Would it be possible to give the customer an information like “Your item is downloaded” once they click on the download-link in the mail?
As the downloads are limited to 3, customers run into the issue that they don’t get any information that the download is starting and keep clicking – and after 3rd click the error message shows up.

Thanks in advance for your assistance,
Katharina

[wzp]

Would it be possible to give the customer an information like “Your item is downloaded” once they click on the download-link in the mail?

When the link is clicked, the link is immediately decoded and the download is started. Any attempt to inject an intermediary message will result in s “Header already sent” error.

As the downloads are limited to 3, customers run into the issue that they don’t get any information that the download is starting and keep clicking – and after 3rd click the error message shows up.

Usually, a downloading indicator is shown in the browser’s status bar (at the bottom of the screen). The “most appropriate way” to inform users, of what to expect, is to include customized instructions in the email that is sent with the download links, or on the Thank You page.

[Katharina]

Thanks for your information, I was quite sure that there is no way. In this shop it’s a more elderly audience using the audio-books and they sometimes are not that familiar using the browser…

As you suggested, we will indicate more specific information in the mail.

Best regards
Katharina

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