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I have a couple of members who are not able to access files that are protected using Download Folder Protection. This is in no way a global issue for our site. What I am wanting to know is which browser settings would prevent the login popup from displaying? That seems to be the common theme across Chrome and Edge. However, (sadly) they are able to use IE without experiencing the issue but who wants to use IE? Some of the organizations are financial in nature, so I am sure that they have security in place but it would be really helpful if I could at least tell them how to fix the problem without using IE. (I did ask about popup blockers but that doesn’t seem to be the problem.) Thank you for your help.
Wouldn’t they have an issue logging in if that was the case? Maybe this is inconsequential, but there does not seem to be a problem navigating to pages that are protected with eMember, only when downloading. The popup displays for just a second and then disappears.
I have just verified that the folder protection login prompt is working fine on all the major browsers (Chrome, Firefox, IE etc). So there is something affecting things that is specific to this site or the browser settings of the computer in question.
One thing to note is that the download folder protection has a login popup that comes from the htaccess protection of the server. So that login window is actually different than the emember’s standard login page. emember doesn’t do any login popup (it is a standard wordpress page). The download folder protection has a login popup since that is triggered by the webserver’s folder protection rule. So that one can be affected by a browser’s popup blocker or other extensions installed in the browser.
Incognito mode may not work also since incognito mode may not accept any login cookies.
Did you try this on your site with the latest version of Google chrome without any extensions being active? So you can see if there is any particular extension that is affecting this.
Ah yes, I do remember now that the folder protection is dependent on htaccess but we are not having issues with all users, just a small subset. That is why I think it has something to do with their specific browser settings (although I have tried modifying a ton of them myself and cannot duplicate the issue). I was just hoping that you might have seen something like this before. I will get back with the users and see if they can check their extensions.
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