Download file cannot be opened error message

This topic has 6 replies, 4 voices, and was last updated 9 years, 5 months ago by wzp.

Viewing 7 posts - 1 through 7 (of 7 total)

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January 24, 2011 at 11:10 pm #2567

dsc234
Member

Hello, How come I am getting the “Download file cannot be opened. Please let us know. Thank you!” when I click on my download links?

I have multiple download links for my product (separated by commas). These links are hosted at Amazon S3.

Any help is appreciated.

Thanks,

Derek

January 25, 2011 at 12:22 am #28350

wzp
Moderator

The files hosted at S3, are you using the eStore S3 integration feature?

http://www.tipsandtricks-hq.com/ecommerce/amazon-web-services-simple-storage-service-aws-s3-integration-1101

January 25, 2011 at 12:49 am #28351

wzp
Moderator

P.S. You need eStore 4.8.x or above to use this feature.

February 6, 2011 at 7:04 pm #28352

CP
Member

Hello, I have the file stored at S3, I have tried both with and without the integration feature, and I am suddenly getting this same problem too.

February 6, 2011 at 8:08 pm #28353

wzp
Moderator

To use the S3 integration feature, you need eStore version 4.8.x or higher.

June 1, 2015 at 10:53 pm #28354

Will
Member

Cannot open compressed zip file sent in email after purchasing WP eStore. Need detailed instructions in English–not “tech-speak”, please.

June 1, 2015 at 11:02 pm #28355

wzp
Moderator

If you are using a Mac computer, please read this:

https://support.tipsandtricks-hq.com/forums/topic/wordpress-plugin-install-issue-on-a-mac-using-safari-browser

Otherwise, please review the installation tutorial:

https://www.tipsandtricks-hq.com/wordpress-estore-startup-guide-for-dummies-1107
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