Download after Duration of Download Link Expires

[cheryl]

If a client receives an email with the download link, but can’t download right away… and when they re-attempt to download the link has already expired. Is there a way to provision a new download link and email a client without going through the payment process again?

[wzp]

Yes. They let you know, and you use the Admin Functions panel to send them a new set of links. This is the most desirable situation, because it should only happen on rare occasions, and puts a discerning “man in the loop.” If it happens too frequently, you need to either increase the expiry of the encrypted links, or determine if something “strange” is going on.

[StarCircleAcademy]

There is a gotcha in the Admin function, two actually. The main one is that it doesn’t allow you to enter the name and email address that are used by the PDF Stamper – so using the Admin function will generate “unstamped” documents (they are stamped, but with no content).

Secondly, the Admin function only generates the encrypted links, not the full content of the email which would be sent.

IMHO It would be ideal to be able to have the “Admin function” linked to the Customer record via a “resend” or “generate”. Once in a while I need to resend the data to a different email address since many people have trouble finding content that goes in their Junk/Spam folder.

[admin]

Instead of generating a new link you can simply use the PDF Stamper’s manual stamping feature to stamp a PDF file then send it to your user (who missed it).

[StarCircleAcademy]

It’s not *one* document, but several from a bundle which also includes additional instructions.

I’ve tried using a private “Squeeze” form for this (e.g.on a private page), but that doesn’t package everything such as the additional instructions. The title on the mail sent always reads “Free Download Link”.

I’m looking for a solution that will easily regenerate and send the whole package. Ideas?

[admin]

I have added some improvements in the extra shortcodes addon plugin which should allow you to use the download link sender shortcode to what you are after.

Create a WP page and use the following shortcode on it:

[wp_eStore_download_link_sender]

Now you can tell your customers to go to this page and regenerate a download link to get product update.

You can find more details of the extra shortcodes addon from here:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-shortcodes-and-functions-reference-460

[StarCircleAcademy]

Thanks, that’s a great help! I don’t have to let the customers do it, I can do it for them. I think there are some problems, however. I first used the extra-shortcuts code with the “wp_eStore_download_link_sender” shortcode. What it sent didn’t stamp the files. I then deactivated, and deleted the shortcodes plugin since mine was a little older and installed the new shortcode plugin v4.6.2. I re-ran the same operation for the same email address, mine.

I noticed in the PDF Stamper there were links for each of the products – but the customer name and email were not listed. Checking out the downloaded files, I notice that they were not stamped.

I’m not sure whether the links I got were from the first (older plug-in) or the newer. I went into PDF Stamper, manage files, deleted each of the ones without name and email and tried again.

This time I saw no new files in the PDF stamper, and the links I received were for a completely different user/email. Coincidentally it appeared to be the alphabetically first customer (Avishai something or other).

It may be my deletions confused it… so I tried again with another of my aliases. It sent the correct links, but the wrong stamps (again Avishai’s). Moreover, Avishai did not purchase any of the products that were sent as links. I’ll turn on debug and post the log.

I also noticed that the email doesn’t include the “product specific instructions” – but I think that’s ok. Is there a way I can add text above what is sent, like

“Here are all of your purchases. Please download these links within 48 hours or they will expire.”

And the other thing I’d need to do is to be able to resend all those links to a different address (e.g. if they made a typo in their address). I’ve seen horrible delivery problems with hotmail, for example (or perhaps it’s horrible user problems with them not understanding to also check the “Junk” folder!)

Perhaps that is matter of changing the customer information in the Manage Customers?

[StarCircleAcademy]

I thought I posted the log for the above – perhaps you’ve deleted it. In any case, I figured out that Avishai is customer number 1. So it’s not alphabetical, it’s the first entry in the wp_wp_eStore_sales_tbl table that was selected.

[admin]

I sent you an email so I can take a look at your site and get a good understanding of the setup on your site. Please reply to it.

[Author]

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