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Hello,
When someone would like to purchase my service I would like them to subscribe which also makes them a “Full member” of my site (I have eMember and eStore). Should they choose not to renew their “Full membership” by paying the yearly fee I would like them to be downgraded to a “Free Member.” I would also like to be notified of this in an email so I can take other actions. Is this possible?
No but you can create a button using the following shortcode which a logged in user can use to get their membership level upgraded or downgraded to the specified level (in this example the level will be set to Level ID 2)
[wp_eMember_upgrade_membership_level_to level=2]Ok. Thanks for the information. As you may recall, I’m running a site that allows clients to sign up to subscribe to my service which also makes them a “Full Member,”
Lets say I have a “Full Member” who’s paying to be apart of my site and they have a recurring annual fee in the form a subscription. If he/she wants to downgrade to being a “Free member” how can I get eStore to not charge them the next time their billing cycle comes due for their subscription? Is there some way that eStore notifies me that this has happened?
You (the admin) cancel the subscription from your PayPal account. Your users/members can also cancel their subscription by going to PayPal (when they cancel an ongoing subscription, the plugin will automatically deactivate their member account). you can create a page with helpful info for your members so they know what to do.
This documentation has more info on how to cancel a subscripiton payment:
https://www.paypal.com/webapps/helpcenter/article/?currentIssueID=185241&m=SRE
https://www.paypal.com/webapps/helpcenter/article/?currentIssueID=27344&m=SRE
If your subscription products are for a membership then you can use the following shortcode on a page to display a cancel subscription button:
[wp_eMember_cancel_subscription_link]
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