Dowload link not working

[pnilz]

I am using WP eStore 4.9.2 and PDF Stamper 2.1. To my knowledge they have been working properly for several months.

Yesterday I got a message from the client saying that when someone purchased the pdf, the link didn’t work. He has tried it a few times and this is his most recent download link: http://exercisesforpainfreeliving.com/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2xOa%2FCgAU%2FeXhK3oyUyZ9OKTRg%3D%3D and this is the message he receives: “Download file cannot be found. Please let us know. Thank you!”

This is the link to the document. I did have it in a separate folder on the server, but changed it when I started troubleshooting yesterday.

http://www.exercisesforpainfreeliving.com/wp-content/uploads/2011/12/pdf-downloads-only-shoulder-book.pdf

I reset the debug log yesterday and this is the result this morning after he tried to purchase again:

[12/06/2011 1:25 AM] – FAILURE : Error on file_exists(‘Error!’)

[12/06/2011 1:25 AM] – FAILURE : Error on file_exists(‘Error!’)

[12/06/2011 1:25 AM] – FAILURE : Error on file_exists(‘Error!’)

[12/06/2011 3:48 AM] – FAILURE : Error on file_exists(‘Error!’)

[12/06/2011 3:52 AM] – FAILURE : Error on file_exists(‘Error!’)

This morning I also checked the folder where the stamped copies are supposed to be stored and it’s empty. I emptied it yesterday, so theoretically, there should be one in there from his test purchase last night.

Thanks for your help!

[wzp]

There has been a reported string of eStore/Stamper issues in the last 48 hours.

https://support.tipsandtricks-hq.com/forums/topic/wp-estore-encrypted-links-fail-with-wp-pdf-stamper-encrypted-downloads

If your site was not experiencing any problem nil recently, you might be experiencing the same issue.

Please try upgrading to the latest versions of PDF Stamper and eStore.

[pnilz]

Do I have to purchase the plugin again? I thought it included updates. Where can I download the most recent version. Thanks.

[wzp]

Get updates from here…

https://support.tipsandtricks-hq.com/automatic-update-request

You need your PayPal transaction ID.

[pnilz]

Got it, thanks.

[pnilz]

Are you by chance the same person that handles the manual update requests? I sent a request with my transaction # for my purchase of e-Store, but got the update for PDF Stamper (which was the last plugin I purchased). I also need the e-Store update. I requested a manual update about an hour ago. Sorry to bother if you’re not the person who handles those requests.

[wzp]

Manual update requests are processed in the GMT+10 timezone. please be patient (about 6 more hours).

[pnilz]

ok, thanks.

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