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Double Orders

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Double Orders

  • This topic has 2 replies, 2 voices, and was last updated 13 years, 2 months ago by xs650.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • January 14, 2010 at 12:20 am #658
    xs650
    Member

    Using WPEstore with PayPal

    My customers are getting two emails with the links and their orders are being counted twice in the backend (with different order numbers) but only being charge at PayPal once. A bit of an accounting nightmare as by looking at the Manage products orders counts, I thought I had twice the sales I really do.

    The transaction ID for each of the double orders is the same.

    Any ideas on how to turn off one set of emails and make each order only count once?

    January 14, 2010 at 1:34 am #17237
    amin007
    Participant

    "Any ideas on how to turn off one set of emails and make each order only count once?"

    This should not be happening under any circumstances. This is the first time I am hearing this though. Have you modified any part of the plugin code?

    Please post a link to the page where you have the “Add to Cart” or “Buy Now” buttons.

    January 14, 2010 at 5:43 pm #17238
    xs650
    Member

    I haven’t modified any of the store code

    Store is online at

    http://www.raminitaliano.com/audio-scaricabili/

    The double orders are not always one after another

    There is some delay between some.

    As mentioned above, they have different order id and the same transaction id

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