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Does eStore know that digital products are weightless?

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Does eStore know that digital products are weightless?

  • This topic has 4 replies, 3 voices, and was last updated 10 years, 1 month ago by admin.
Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • July 23, 2012 at 6:48 pm #6968
    titus2homemaker
    Member

    If I have a product set up with a physical version and a digital variation, and I have a weight entered in the appropriate field, will eStore apply that same weight to the digital version when it’s purchased? Or does eStore “know” that the digital variation doesn’t have a weight? (I have to be sure my shipping comes out right.)

    July 23, 2012 at 11:39 pm #47671
    admin
    Keymaster

    No, it doesn’t know that. Best option is to create a separate eStore product for the digital version if you are using weight based shipping.

    July 24, 2012 at 1:49 pm #47672
    titus2homemaker
    Member

    Okay; that’s what I needed to know. Thank you!

    April 10, 2015 at 12:12 am #47673
    dleeowen
    Member

    Weight entered into separate product entry/ID. But still shipping cost applied. I have both physical (printed), and digital for “same” product ; and yes, they are separate product ids for physical and digital, but I still can’t get zero shipping on digital.

    Have PAYPAL shipping profile checked. Entered zero shipping in digital shortcode. Doesn’t work.

    April 10, 2015 at 12:42 am #47674
    admin
    Keymaster

    Have you checked the following post (I shared it in your other post):

    https://support.tipsandtricks-hq.com/forums/topic/using-paypal-profile-shipping-but-it-is-charging-for-digital-items

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