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Is there anyway to change the display text for the link(s) that are included in the email that goes to the customer when they buy a digital product? For example, the email that goes to our customers know includes this as the link (i.e, the encrypted URL)
[http://www.celebrationspress.com/?enc_dl_action=process&file=tYfIv%2BHJ2ScXxFAftBJYP6]
This has proven to be very confusing to our customers (particularly when they buy more than one product), is there anyway we can change the text that’s displayed in the email to something more decipherable (e.g., “Issue 38”)?
To do this, requires the {product_name} email tag be modified to generate HTML “a” tags with href references.
The problem with doing it, is that some people for various legitimate reasons, do not accept HTML mail messages. In order to make both kinds (text & HTML) of mail clients “happy” requires that eStore (and the other plugins) be redesigned to send multi-part MIME messages.
“…requires that eStore (and the other plugins) be redesigned to send multi-part MIME messages.”
Do you mean this is something that can be done now (by me) or something that eStore is not capable of at the moment?
This actually is a very legit issue for us, we’re getting numerous customers emailing us back with no idea what they bought when they buy our bundle package of two downloads, since the links are now gibberish. I know why that is, but the customer doesn’t.
It would also help if the customer were redirected to a download page right after they purchased to they could download the product right away (that would help alleviate the email problem). Is that possible?
Even if I elected to just do this:
“To do this, requires the {product_name} email tag be modified to generate HTML “a” tags with href references.”
How would I do that on bundled products? There’s a “product name” field for the entire offering, but I don’t see anywhere to modify the name or anything for the individual products…only what the URL(s) are and a “downloadable” checkbox (which didn’t do anything…whether checked or unchecked it still displays the long encrypted URL in the customer email)
“…requires that eStore (and the other plugins) be redesigned to send multi-part MIME messages.”
Do you mean this is something that can be done now (by me) or something that eStore is not capable of at the moment?
It would be something you’d have to put on the eStore wishlist for future consideration:
https://www.tipsandtricks-hq.com/ecommerce/wordpress-estore-wishlist-feature-suggestions-148
“To do this, requires the {product_name} email tag be modified to generate HTML “a” tags with href references.”
How would I do that…
It is something requiring custom coding, that is beyond your ability to DIY. If you are serious about such a modification, please reference this thread, and complete the custom coding quotation request:
No, where is the URL shortener feature? (That sounds quite promising!!) Is that something I have or a plugin I would have to install?
Thanks, I found though that that doesn’t solve the problem, it just makes a long indecipherable link a shorter indecipherable link.
I thought that if the links are short then you probably won’t need to have those anchors.
You can only have links (like the way you explained it) in an HTML email. By default we use plain text email for a few reasons:
https://support.tipsandtricks-hq.com/forums/topic/why-use-plain-text-email-instead-of-html-email
We do have option to send HTML emails too, we just don’t recommend it. We can definitely do a custom job for you and create an HTML product link tag/shortcode if you want.
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