Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Digital mp3 download won't play
Tagged: digital download problem
- This topic has 2 replies, 2 voices, and was last updated 12 years, 10 months ago by Rich.
July 24, 2010 at 11:22 pm #1547RichParticipant
I am using eStore to create a website to sell both products that will be shipped and mp3 digital downloads. I have one of each product currently in place to test the system.
Everything is working correctly. I can process an order, pay for it through Paypal Sandbox, and return to the thank you page where any digital downloads ordered has a download link on it.
I also receive the confirmation email showing the digital download link on it.
The problem arises in the download itself. When I download the digital product, an mp3 song, the mp3 file will not play. Windows media player either won’t open when I click on the file or if it does open, I get an error message saying the file type is not correct. This happens whether I try to download the product through the thank you page, through the confirmation email or even when I manually send the product link through the Manage Products page – Admin Functions.
I have verified the file on my server being referenced is not corrupt by copying it through FileZilla back to my desktop and playing it from there without a hitch.
I just can’t figure out what the digital download won’t play.
The latest attempt gave me this download link:
I would appreciate any help on this problem. The website will go 100% live within a few weeks and I need to get all of the problems worked out.
Rich H.July 25, 2010 at 12:20 am #22695wpCommerceModerator
I just tried the download link you provided. I did download but I found that the downloaded file is zero bytes. Please have a look on this post on what could cause the problem –
https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byteJuly 25, 2010 at 2:19 am #22696RichParticipant
I finally found the problem. I had mistyped the file path of the download file. Really stupid move on my part considering how much time I spent looking at the path without seeing the error.
Thanks for your reply. It gave me a definite direction to search on.
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