digital file delivery adding html to my mp4 file

[epweb]

Hello!

I want a file ending in extension mp4 to be delivered as downloadable, but when I click this option on the settings, my client gets thefile.mp4.html

Is there a way to fix this? Thanks

[wzp]

Please describe exactly the conditions under which this occurs.

[epweb]

Thanks for your reply.

I created a product, added name and price.

Under digital content details, I placed the digital product URL, and selected downloadable.

My digital product URL is set up as: [http://www.mysite.com/filename.mp4]

When a client purchases this product and clicks on the encrypted link, an HTML file is downloaded, not my mp4.

Thanks again for your help.

[wzp]

could you please post a link to a test page, containing a download now button to the problem file?

[admin]

Are you using any caching plugin on this site?

What happens if you enter the file URL in your browser’s address bar?

…your-site.com/filename.mp4

Do a plugin conflict test to see if there is another plugin contributing to this weird behavior:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

It doesn’t explain why it is downloading a html file but the following post maybe helpful after your main issue is sorted:

https://support.tipsandtricks-hq.com/forums/topic/force-a-file-to-download-instead-of-showing-up-in-the-browser

[Author]

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