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Digital Download Transaction Doesn't Send Email Notification

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Digital Download Transaction Doesn't Send Email Notification

Tagged: confirmation, digital product download, Download, email, email notification, ipn transaction debug log, Link, PayPal, sandbox

  • This topic has 9 replies, 7 voices, and was last updated 12 years, 2 months ago by wpCommerce.
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • February 13, 2010 at 3:12 pm #789
    flawlessshine
    Member

    Hello Everyone –

    I have not been able to get cart to post transaction email to buyer or seller for a digital product download.

    I do NOT have the WordPress email processor enabled for cart – eStore email script is enabled

    Send email to buyer box is checked/enabled in email configuration

    I enabled return to a thank you page and it does post transaction encrypted download code there

    Use of Strict PayPal Email address checking is disabled

    Transaction Result Display is enabled in Post Payment Processing settings

    Return to seller website after PayPal is enabled

    Multiple Payment Gateways is enabled

    IPN Debug log shows transaction and email success for everything.

    Requirement for users/buyers to be registered is DISABLED.

    I tested in sandbox beforehand and everything tested OK.

    I tested for curl on server and it was OK

    Initially the product download path was bad and it did email that to buyer – product not found, when corrected the email stopped working.

    Anybody have any ideas?

    February 14, 2010 at 2:53 am #17973
    amin007
    Participant

    If the debug log says the email was sent successfully then I suspect the email could be going to the junk folder or the server is blocking the email from going out.

    Please use the “Use WordPess mailing system” option and give it a go. The following post has some explanation around the different mail options:

    https://support.tipsandtricks-hq.com/forums/topic/explanation-on-the-use-wordpress-mailing-system-checkbox-option#post-597

    March 26, 2010 at 5:36 pm #17974
    arukiyomi
    Member

    I seem to be having the same problem. With the PHP script option, recipients’ servers were returning the email as it originated from “nobody”

    so I downloaded your change mail plugin, put my details in and switched back to wordpress email.

    no joy.

    my ipn debug log file is blank.

    The weird thing is that I’m getting emails as a seller but not as a buyer. I really want the customers to have their download link email!! As it is I have rely on them clicking the Paypal link for the download.

    I’m not getting any emails to buyers even if I disable your plugin and revert to only the wordpress@… email sender option. Any idea what’s going on?

    days of work now at a standstill while we try to resolve this issue

    March 27, 2010 at 2:29 am #17975
    Ivy
    Member

    Hi, Please see the following forum post that will explain what to do if the debug file is empty: https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

    Let me know how it goes.

    Cheers,

    Ivy

    March 27, 2010 at 5:01 pm #17976
    arukiyomi
    Member

    Hi Ivy… thanks for your response. Please see my results on that post at

    https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty?replies=2#post-2886

    March 30, 2010 at 5:16 pm #17977
    mmoore5553
    Member

    I had the same thing happen to and found this article and it helped

    WP eStore and PayPal Account Profile Settings

    also i found a couple users when there paypal email had caps he never got the email but i would always get it with the links … He changed his paypal to all lower case and it worked. He received emails. Just something you might check.

    March 30, 2010 at 5:16 pm #17978
    mmoore5553
    Member

    most important for some reason i had something in return URL and had to take it out. It must of been from my other shop i am sure.

    April 20, 2010 at 6:33 pm #17979
    arukiyomi
    Member

    thanks mmoore5553… my paypal email is all lowercase. I’m not sure I understand your last message though. What do you mean by “something in return URL and had to take it out”?

    thanks

    January 20, 2011 at 11:06 am #17980
    neiljameslloyd
    Member

    Hi. I’m also having the problem that the email containing the download link is not being sent to the purchaser and neither is the seller confirmation email being sent (I’m just getting the notification email from Paypal).

    I’ve run the debug and the log says that everything was successful…

    Also, I have the ‘Use WordPess mailing system’ checked..

    How can I solve this issue?

    Thanks

    Neil

    http://www.gaytravellerblog.com

    January 20, 2011 at 1:26 pm #17981
    wpCommerce
    Moderator

    Hi, The following post will explain about not receiving the email –

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

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