Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Digital Download Transaction Doesn't Send Email Notification
Tagged: confirmation, digital product download, Download, email, email notification, ipn transaction debug log, Link, PayPal, sandbox
- This topic has 9 replies, 7 voices, and was last updated 12 years, 2 months ago by wpCommerce.
February 13, 2010 at 3:12 pm #789flawlessshineMember
Hello Everyone –
I have not been able to get cart to post transaction email to buyer or seller for a digital product download.
I do NOT have the WordPress email processor enabled for cart – eStore email script is enabled
Send email to buyer box is checked/enabled in email configuration
I enabled return to a thank you page and it does post transaction encrypted download code there
Use of Strict PayPal Email address checking is disabled
Transaction Result Display is enabled in Post Payment Processing settings
Return to seller website after PayPal is enabled
Multiple Payment Gateways is enabled
IPN Debug log shows transaction and email success for everything.
Requirement for users/buyers to be registered is DISABLED.
I tested in sandbox beforehand and everything tested OK.
I tested for curl on server and it was OK
Initially the product download path was bad and it did email that to buyer – product not found, when corrected the email stopped working.
Anybody have any ideas?February 14, 2010 at 2:53 am #17973amin007Participant
If the debug log says the email was sent successfully then I suspect the email could be going to the junk folder or the server is blocking the email from going out.
Please use the “Use WordPess mailing system” option and give it a go. The following post has some explanation around the different mail options:
https://support.tipsandtricks-hq.com/forums/topic/explanation-on-the-use-wordpress-mailing-system-checkbox-option#post-597March 26, 2010 at 5:36 pm #17974
I seem to be having the same problem. With the PHP script option, recipients’ servers were returning the email as it originated from “nobody”
so I downloaded your change mail plugin, put my details in and switched back to wordpress email.
my ipn debug log file is blank.
The weird thing is that I’m getting emails as a seller but not as a buyer. I really want the customers to have their download link email!! As it is I have rely on them clicking the Paypal link for the download.
I’m not getting any emails to buyers even if I disable your plugin and revert to only the wordpress@… email sender option. Any idea what’s going on?
days of work now at a standstill while we try to resolve this issueMarch 27, 2010 at 2:29 am #17975IvyMember
Hi, Please see the following forum post that will explain what to do if the debug file is empty: https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty
Let me know how it goes.
IvyMarch 27, 2010 at 5:01 pm #17976
Hi Ivy… thanks for your response. Please see my results on that post at
https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty?replies=2#post-2886March 30, 2010 at 5:16 pm #17977mmoore5553Member
I had the same thing happen to and found this article and it helped
also i found a couple users when there paypal email had caps he never got the email but i would always get it with the links … He changed his paypal to all lower case and it worked. He received emails. Just something you might check.March 30, 2010 at 5:16 pm #17978mmoore5553Member
most important for some reason i had something in return URL and had to take it out. It must of been from my other shop i am sure.April 20, 2010 at 6:33 pm #17979
thanks mmoore5553… my paypal email is all lowercase. I’m not sure I understand your last message though. What do you mean by “something in return URL and had to take it out”?
thanksJanuary 20, 2011 at 11:06 am #17980neiljameslloydMember
Hi. I’m also having the problem that the email containing the download link is not being sent to the purchaser and neither is the seller confirmation email being sent (I’m just getting the notification email from Paypal).
I’ve run the debug and the log says that everything was successful…
Also, I have the ‘Use WordPess mailing system’ checked..
How can I solve this issue?
NeilJanuary 20, 2011 at 1:26 pm #17981wpCommerceModerator
Hi, The following post will explain about not receiving the email –
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