Digital Download – email not sent- processes as shippable product instead

[standfast999]

Digital Product – Post processing emails not sent – shows up as a shippable product in Paypal. This was working then stopped as I was tweaking the check out process.

I have add email smtp to site and it is tested okay.

Here is the log for post processing:

[03/10/2013 4:14 PM] – SUCCESS :Checking if auto affiliate account creation feature is active.

[03/10/2013 4:24 PM] – SUCCESS :Generating download link for single file.

[03/10/2013 4:24 PM] – SUCCESS :Checking if a key needs to be issued for product id: 4 Requested quantity: 1

[03/10/2013 4:24 PM] – SUCCESS :Serial code that will be issued to this customer: 123y0b9y7v

[03/10/2013 4:24 PM] – SUCCESS :Updated the serial key values in the database.

[03/10/2013 4:24 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[03/10/2013 4:24 PM] – SUCCESS :===> Start of Affiliate Commission Calculation <===

[03/10/2013 4:24 PM] – SUCCESS :Checking if the WP Affiliate Platform Plugin is installed.

[03/10/2013 4:24 PM] – SUCCESS :WP Affiliate Platform is installed, checking commission related details…

[03/10/2013 4:24 PM] – SUCCESS :No Referrer Found. This is not an affiliate referred sale.

[03/10/2013 4:24 PM] – SUCCESS :===> End Affiliate Commission Check <===

[03/10/2013 4:24 PM] – SUCCESS :Checking if auto affiliate account creation feature is active.

Here is the IPN Log

03/10/2013 4:24 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1 eStore Version: 6.9.7.2

[03/10/2013 4:24 PM] – SUCCESS :Post string: [redacted]

[03/10/2013 4:24 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[03/10/2013 4:24 PM] – SUCCESS :IPN successfully verified.

[03/10/2013 4:24 PM] – SUCCESS :Creating product Information to send.

[03/10/2013 4:24 PM] – SUCCESS :Transaction Type (Buy Now/Subscribe): web_accept

[03/10/2013 4:24 PM] – SUCCESS :Item Number: 4

[03/10/2013 4:24 PM] – SUCCESS :Item Name: test1

[03/10/2013 4:24 PM] – SUCCESS :Item Quantity: 1

[03/10/2013 4:24 PM] – SUCCESS :Item Price: 0.01

[03/10/2013 4:24 PM] – SUCCESS :Item Shipping:

[03/10/2013 4:24 PM] – SUCCESS :Item Currency: USD

[03/10/2013 4:24 PM] – SUCCESS :Value of the reference text field for this product:

[03/10/2013 4:24 PM] – SUCCESS :Download Link : [hidden]

[03/10/2013 4:24 PM] – SUCCESS :Incremental counter value for PayPal checkout: 28

[03/10/2013 4:24 PM] – SUCCESS :Applying filter – eStore_notification_email_body_filter

[03/10/2013 4:24 PM] – SUCCESS :Product Email successfully sent (using PHP mail) to sarnorealroi@xxxx.

[03/10/2013 4:24 PM] – SUCCESS :Notify Email successfully sent (using PHP mail) to anthony@xxxxx.

[03/10/2013 4:24 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[03/10/2013 4:24 PM] – SUCCESS :Current available copies value: Sales count value: 6

[03/10/2013 4:24 PM] – SUCCESS :New available copies value: New sales count value: 7

[03/10/2013 4:24 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[03/10/2013 4:24 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[03/10/2013 4:24 PM] – SUCCESS :Affiliate Commission may need to be tracked. See the “eStore_post_payment_debug.log” file for more details on commission calculation

[03/10/2013 4:24 PM] – SUCCESS :Paypal class finished.

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[Peter]

This was working then stopped as I was tweaking the check out process

Do you remember what you changed?

According to the logs you’ve included it appears that the plugin had actually sent the email which would contain the download link.

For cases like this we have the following troubleshooting page.

Please go through the checklist to see if you can identify the fault:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[wpCommerce]

@standfast999, please make sure to also have the following option enabled in the eStore Email Settings:

Use WordPress Mailing System

[Author]

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