Digital Download Customer problem

[kihon]

Hello. I offer a digital download(ebook). We’ve sold possibly 100 of them in the last few months. How it works is that once the person pays via paypal, they are sent an email with a download link. It’s working fine except for today, someone lost their download link from a few weeks ago. So, I went to check the records WP-Estore -> manage customers…and found that the last record showing for a purchase was march 7th. I know this isn’t true since we had a few other purchases in the past few days.

I had to look up the customer in paypal to locate if they had purchased it or not. Why would WPestore not show the customers correctly?

Help?

[Ivy]

Hi, Can you please do a test transaction with the debug on? This will help us troubleshoot this issue. Can you please post the debug information once this is done.

The following post will tell you more about the debug option and how to use it: https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

Cheers,

Ivy

[kihon]

Ok, first of al, I just wanted to clear up that I am NOT having any problems at all with this plugin other than my “MANAGE CUSTOMERS” page not showing my last month’s customer(It is showing customers up until 3-7-2010).

After CMOD-ing the ipn_handle_debug.log to 777, I did some tests.

1. I ran the http://www.MYSITE.COM/wp-content/plugins/wp-cart-for-digital-products/paypal.php

2. Checked the ipn_handle_debug.log

3. LOG OUTPUT:

---

[04/08/2010 2:24 PM] – SUCCESS :Paypal Class Initiated by XX.XX.XXX.XXX

[04/08/2010 2:24 PM] – SUCCESS :Post string :

[04/08/2010 2:24 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[04/08/2010 2:24 PM] – FAILURE :IPN validation failed.

[04/08/2010 2:24 PM] – SUCCESS :Paypal class finished.

---

5. Due to the “IPN validation failed” message, I ran the “Instant Payment Notification (IPN) simulator”.

6. IPN successfully sent.

7. I checked our paypal account “Edit Instant Payment Notification (IPN) settings”.

8. Item selected is the “Do not receive IPN messages (Disabled)”

9. One thing I wanted to mention, is that I take payments from a few websites and other one of our websites had it’s url in there. http://www.XXXXXXXXX.com/forums/payment_gateway.php?method=paypal , but the IPN was turned off.

help?

[amin007]

“I take payments from a few websites and other one of our websites had it’s url in the IPN settings” – WP eStore doesn’t require you to specify the URL of the IPN handling script (eStore will set it dynamically at transaction time allowing you to accept payments from multiple sites with one account). All it needs is that the IPN is enabled on your account, so you can use any URL that you like in that field.

Just run a one cent (0.01) transaction for a test product with debug enabled so we can see why the customers are not getting added after payment (most likely disabled IPN on your account is the cause but we need to prove it).

This URL will explain the whole debug thing:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[kihon]

I ran a few test purchases and it did NOT add the customer. Why would it add them for a month or so, then suddenly stop?

[amin007]

“I ran a few test purchases and it did NOT add the customer.” – can you share the content of the debug log file from this test purchase? The debug log output will reveal why it’s not adding it to the customer database.

“Why would it add them for a month or so, then suddenly stop?” – too many things are at play here… your server could have went through some internal upgrade, something may have changed in your PayPal profile etc.

[kihon]

I own the server and do all my own upgrades, etc, so that’s not it. I also didn’t change anything in my paypal profile prior to today. Today, I enabled IPN and it seemed to work properly adding the customer. I just hope it doesn’t mess with my Vbulletin subscriptions setup.

Here is the copy of the logfile after my tests:

[04/09/2010 2:17 PM] – SUCCESS :Paypal Class Initiated by 66.211.170.66

[04/09/2010 2:17 PM] – SUCCESS :***REMOVED by me for security purposes***

[04/09/2010 2:17 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[04/09/2010 2:17 PM] – SUCCESS :IPN successfully verified.

[04/09/2010 2:17 PM] – SUCCESS :Creating product Information to send.

[04/09/2010 2:17 PM] – SUCCESS :Transaction Type: Buy Now/Subscribe

[04/09/2010 2:17 PM] – SUCCESS :Item Number: 1

[04/09/2010 2:17 PM] – SUCCESS :Item Name: ***REMOVED by me for security purposes***

[04/09/2010 2:17 PM] – SUCCESS :Item Quantity: 1

[04/09/2010 2:17 PM] – SUCCESS :Item Total: 0.01

[04/09/2010 2:17 PM] – SUCCESS :Item Currency: USD

[04/09/2010 2:17 PM] – SUCCESS :Download Link :

[04/09/2010 2:17 PM] – SUCCESS :Product Email successfully sent to

[04/09/2010 2:17 PM] – SUCCESS :Notify Email successfully sent to

[04/09/2010 2:17 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[04/09/2010 2:17 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[04/09/2010 2:17 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[04/09/2010 2:17 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[04/09/2010 2:17 PM] – SUCCESS :Paypal class finished.

---

[Ivy]

Hi, Paypal did an upgrade on their server recently and this may have reset some clients Paypal settings (could be the cause for your IPN settings to reset). You can use a different URL in the IPN settings if you need to, as eStore will tell Paypal where to send the IPN when there is a purchase.

Cheers,

Ivy

[kihon]

Ahh, then that could explain it.

[Ivy]

Hi Kihon, Did you get this issue resolved? If not please let me know.

Cheers,

Ivy

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