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Tagged: automating refunds, doing refunds, hard goods, order management, refund
- This topic has 8 replies, 5 voices, and was last updated 6 years, 11 months ago by admin.
November 13, 2009 at 7:13 pm #431dankoblerMember
I just bought the WP eStore plugin and also have the Simple WP Shopping Cart installed.
My client needs to be able to sell both digital products as well as products that need to be shipped. Can I do this with just one of the plugins, or will I need to use both of them?
Any suggestions would be appreciated.November 13, 2009 at 11:47 pm #16021AnonymousGuest
@dankobler, WP eStore allows you to sell both digital and physical products. So you don’t need to use both the WP eStore and the simple paypal shopping cart. Only the WP eStore will be fine.July 10, 2012 at 2:44 am #16022
Order management for a physical (hard) product shows status of ‘completed’ as soon as order is placed.
I would expect the status to be set to ‘pending’ until the product has been physically shipped when the admin would then change the status to ‘completed’.
Am I doing something wrong – the product is not set up for digital delivery.July 10, 2012 at 2:58 am #16023
Order management automation – how to do refunds?
I’ve been using PayPal to do the refund. However there is no connection to WP eStore order management. So an order status show as ‘completed’ rather then ‘refunded’
Also I am using WP Affiliate and Affiliate Sales/Comm data also does not register refunds.
I have ‘Use Automatic Commission Reversal’ checked in the WP Affiliate Settings page.
Am I doing something wrong – what are your suggestions for doing refunds and having the system automatically show the correct status and reports?July 10, 2012 at 11:24 pm #16024
The order management addon is new so it is likely that the refund linkage is not working correctly. I will take a look at it.
The commission reversal should work though. Please enable debug and share the debug content after you perform a refund so I can see what is going on. This post has more info on debug:
https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-doJuly 11, 2012 at 4:50 am #16025
Thanks – to get the debug log files to work in /wp-cart-for-digital-products/ I had to set the permissions manually to 777.
To get the log file working in /wp-affiliate-platform/ I had to create a blank wp_affiliate_debug.log file first, upload it and then set the permissions to 777.
Commission reversal works fine from PayPal – in Sales/Comm data, my mistake – because the sort order is showing the refund after the sale – it would make more sense to me if the refund was shown in date/time order so that the refund is at the top of the list.
The other issue is that WP eStore Order management is not showing the correct status – they all show as ‘complete’.
I want to be able to see the status of physical goods marked as ‘Pending’ when they are ordered, and ‘Refunded’ if a PayPal refund is issued.
I also would expect Affiliates to get an email sent automatically if a refund is made too.
Many thanks for a great set of plugins, and your wonderful support.
PS – If you want me to send the log files – please send me an emailJuly 11, 2012 at 10:59 pm #16026
Okay so looks like now you are only having the order management addon related issues. Both the following issues will be taken care of in the order management plugin soon:
– WP eStore Order management is not showing the correct status – they all show as ‘complete’
– When you issue a refund from PayPal, the order management addon will update the order status to say “refunded”
No, it does not generate any email for affiliate commission reversal. It is not a standard practice.April 6, 2016 at 9:49 pm #16027DocEMember
How does a customer request a return or refund from WP Photo Seller? I don’t find any way to do this in the software.
ThanksApril 7, 2016 at 5:39 am #16028
Refund is not something a custom request via this plugin. You have a contact form right? Your customers can request a refund via your contact form. Or you can create a new contact form on your site. Put it on a page called “Refund request” then the users can use that. Once they provide you their transaction ID of the purchase or their email address, you can log into PayPal and issue a refund.
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