details not send with trialperiode

[erikplomp]

Hi!

I just set a free trail. But the customer does not receive an email. (its not send, i can see that). Please let me know.

Regards

Erik Plomp

(wp estore)

[wzp]

• (its not send, i can see that).

  Please post your debug logs, that show this.

   

• Please describe the recurring subscription period, including the trial period.

   

• Which payment gateway are you using?

   

• Are you using a Subscribe Now, or an Add To Cart button?

   

[erikplomp]

Hi!

I use subscribe now with paypal. Subscription is done. I notice it is a mailproblem.

The standard mails are sent (contactform, testmail stmp). I tried several settings. I use postmark SMTP. All mails are logged.(i can make a screendump but cant add it here) The mails to customers are not sent.

I tried in e-storesettings /not using wordpress SMTP, but php does also not work.

Please let me know.

Regards

Erik

[erikplomp]

Hi

I found this log. Everything is ok except for:

[09/17/2018 2:45 PM] – FAILURE :Wrong Product Price Detected. Actual Product Price : 0.5

[09/17/2018 2:45 PM] – FAILURE :Paid Product Price : 0

The trial is free. The productprice for this test was 0.5 Is it possible that the mail is not send because of that?

The trialperiode is 14 days.

On the thank you page the details of the order are also not shown. I setup IPN, thank you page, PDT token.

Erik

[admin]

That validation failure will stop the processing (so it won’t send any email). Lets look at why this failure is happening. It is likely you are using a wrong shortcode (because for a trial subscription, it is not suppose to complain about that price validation).

Please provide the following info.

1) A link to the page where you have the subscription payment button.

2) What shortcode did you use to put the button there?

[erikplomp]

Hi!

This is the code: [wp_eStore_subscribe_fancy id=1]

The website is: purlplugin.com The box is all below.

In this case i used coupons too. So i created a coupon with a large discount to make this payment. I have installed the plugin for subscription discount.

I found out, without a discount applied everything works fine.

Thanks

[admin]

okay that could be it. Did you make the recurring amount 0 using the discount? You can’t run a $0 transaction via the payment gateway. Payment gateways require you to charge at least some money.

[Author]

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