February 2, 2013 at 1:22 am #8474morleyMember
I was wondering is there’s any way to customize the return path of the automated receipt e-mails that are generated for purchases. Currently, the return path is formatted like this: cPanel_account_name@host_server.com. Since the return path doesn’t match the from address that we have specified in the eStore settings, I have a hunch this may be partly responsible for some of these messages being flagged and filtered by customers’ e-mail providers. Thanks.February 2, 2013 at 10:13 pm #53526
Yes, you can customize the return email address. Go to the email settings menu of the plugin and specify the email you want to use in the “From Email Address” field.
It is a good practice to create an email like the following on your domain (you can do this via cPanel) and then use that email:
You should always try to use an email address that actually exists (this can help with email delivery). Lots of good info on this topic in the following post:February 2, 2013 at 11:11 pm #53527morleyMember
I know that the “From Email Address” field can be customized; we currently have it set to “info@our_domain.com.” What I’m referring to is the actual “Return-Path,” seen when you look at the message headers. The return path for a regular message from the “info” address matches the from address whereas the return path for e-mails generated by the plugin’s automated system defaults to cPanel_account@host_server.com. One byproduct of this is that automated receipts that bounce off recipients’ accounts (for instance, customers who don’t enter their e-mail address correctly when checking out) don’t actually get returned to the info address; they are routed to that default account.
The return path for other plugin-generated messages, such as those created by Contact Form 7, is also the default address, so I’m assuming if this could be changed, some base WordPress files would have to be modified. I’m also unsure of whether the from/return-path mismatch would even trigger spam filters; please let me know if I’m off base there.February 4, 2013 at 1:58 am #53528
I see what you mean. The return shouldn’t matter when it comes to getting an email marked as spam. The return path is mainly used for bouncing. It is possible to set the return path from the plugin but it is not necessary. The “from email address” will work as the reply to address which is all you need. Making sure the from email address is a verified email address will help.July 3, 2013 at 12:04 am #53529CustomHCMember
I am having a similar problem and I’ve checked my settings and they are the address I want them to come from.
********2@box***.bluehost.com (*******@box***.bluehost.com) Here is what shows as my return in the thankyou confirmation email. I am wondering if it because my email is linked to my domain at godaddy but we are pointing the domain to blue host? Any ideas what to do?July 3, 2013 at 2:46 am #53530
Please tell me what exact value you are using in your “From Email Address” field.
This is for the purchase notification email of the WP eStore plugin correct?
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