eStore – Customers receive empty zip files

[CathyAnneMurtha]

When my customers purchase a product, they receive a link and the zip files successfully downloads but the file is empty.

When I create a download link from within the shopping cart admin, I get a link but when activated, the downloaded file is also empty.

how can I make it so my customers actually receive their downloaded purchases?

I have all the files uploaded to my website and have carefully added the download locations. I insured there are no punctuation marks in the folder or file names (except the obvious .zip)

When I activate the link manually that I have inserted into the download information of the shopping cart, I successfully download the file but the encrypted links result in empty files.

Any advice?

Thanks so much for helping!

CathyAnne

[admin]

The encrypted download is not working on your site. There could be a few reasons for this. Please go through the following checklist and that will help you solve the issue:

Encrypted Download Link Issue Checklist:

https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

The following link is also helpful for testing the download system.

Testing eStore’s Encrypted Download Link:

https://support.tipsandtricks-hq.com/forums/topic/how-to-test-wp-estore-plugin-encrypted-download-system-on-your-site

[Author]

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