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eStore – Customers receive empty zip files

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore – Customers receive empty zip files

Tagged: encrypted download, ZIP file

  • This topic has 1 reply, 2 voices, and was last updated 8 years, 4 months ago by admin.
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  • January 26, 2017 at 12:29 am #13954
    CathyAnneMurtha
    Member

    When my customers purchase a product, they receive a link and the zip files successfully downloads but the file is empty.

    When I create a download link from within the shopping cart admin, I get a link but when activated, the downloaded file is also empty.

    how can I make it so my customers actually receive their downloaded purchases?

    I have all the files uploaded to my website and have carefully added the download locations. I insured there are no punctuation marks in the folder or file names (except the obvious .zip)

    When I activate the link manually that I have inserted into the download information of the shopping cart, I successfully download the file but the encrypted links result in empty files.

    Any advice?

    Thanks so much for helping!

    CathyAnne

    January 26, 2017 at 12:47 am #75019
    admin
    Keymaster

    The encrypted download is not working on your site. There could be a few reasons for this. Please go through the following checklist and that will help you solve the issue:

    Encrypted Download Link Issue Checklist:

    https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

    The following link is also helpful for testing the download system.

    Testing eStore’s Encrypted Download Link:

    https://support.tipsandtricks-hq.com/forums/topic/how-to-test-wp-estore-plugin-encrypted-download-system-on-your-site

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