Customers are not receiving Download Link

[Splurgei]

Help! I am new to all this. I just installed and set up WP estore. I have two digital products that I am trying to sell. While testing my own products (buying them from another paypal account) I have noticed that not download link or thank you email is sent to the customer. How do I fix this?

[wzp]

WP eStore -> Settings -> General Settings -> Email Settings -> Send Emails to Buyer After Purchase -> Checked

If that does not work, try this additional step…

WP eStore -> Settings -> General Settings -> Email Settings -> Use WordPress Mailing System -> Opposite of whatever it is now.

[Splurgei]

Thank you for your reply. I have tried both of these options. The only email the customer receives so far is the one from paypal. Still no download link, no thank you for your purchase email.

[wzp]

Does your WordPress site send you any other email messages? For example, if a new user registers does the new user get a WP generated password message, or do you receive the new user registration message?

[AndyC01]

Hi. I am experiencing similar problems. I have tried the above options to no avail. The customer is receiving the e-mail from PayPal. The seller is receiving an e-mail from the site with notification of the sale and a copy of the e-mail the customer should receive.

The customer however is not receiving the ‘Thank you for your purchase’ e-mail from the site.

[wzp]

@AndyC01, In your case, does the “Buyer Email Body” contain the “{product_details}” tag? Without that tag, the links will not be included in the email. The email being sent from the site will then contain the links.

[amin007]

Please run a test transaction with debug enabled then share the content of the debug log which will reveal what the issue is.

This post explains how to enable debug:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[AndyC01]

Hi wzp and admin007 thanks for the tips. I ran the debug tests and discovered the problem. I have been using my PayPal Sandbox account for payment tests. In doing so the WordPress site was sending the ‘Product Download’ e-mail to an e-mail address which only exists inside the Sandbox test account.

I created an identical e-mail address and linked it to the WordPress site and ran another test. Everything is working perfectly.

Thanks again.

[wzp]

And don’t forget to cancel out any recurring payments from the sandbox; those will drive you nuts when then come back in a few months, LOL.

[Author]

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