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Customers are not receiving Download Link

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Customers are not receiving Download Link

Tagged: No Download link, No thank you email

  • This topic has 8 replies, 4 voices, and was last updated 12 years, 3 months ago by wzp.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • December 12, 2010 at 12:22 am #2367
    Splurgei
    Member

    Help! I am new to all this. I just installed and set up WP estore. I have two digital products that I am trying to sell. While testing my own products (buying them from another paypal account) I have noticed that not download link or thank you email is sent to the customer. How do I fix this?

    December 12, 2010 at 1:01 am #27310
    wzp
    Moderator

    WP eStore -> Settings -> General Settings -> Email Settings -> Send Emails to Buyer After Purchase -> Checked

    If that does not work, try this additional step…

    WP eStore -> Settings -> General Settings -> Email Settings -> Use WordPress Mailing System -> Opposite of whatever it is now.

    December 12, 2010 at 2:10 am #27311
    Splurgei
    Member

    Thank you for your reply. I have tried both of these options. The only email the customer receives so far is the one from paypal. Still no download link, no thank you for your purchase email.

    December 12, 2010 at 3:16 am #27312
    wzp
    Moderator

    Does your WordPress site send you any other email messages? For example, if a new user registers does the new user get a WP generated password message, or do you receive the new user registration message?

    December 12, 2010 at 6:22 pm #27313
    AndyC01
    Member

    Hi. I am experiencing similar problems. I have tried the above options to no avail. The customer is receiving the e-mail from PayPal. The seller is receiving an e-mail from the site with notification of the sale and a copy of the e-mail the customer should receive.

    The customer however is not receiving the ‘Thank you for your purchase’ e-mail from the site.

    December 12, 2010 at 8:16 pm #27314
    wzp
    Moderator

    @AndyC01, In your case, does the “Buyer Email Body” contain the “{product_details}” tag? Without that tag, the links will not be included in the email. The email being sent from the site will then contain the links.

    December 12, 2010 at 11:50 pm #27315
    amin007
    Participant

    Please run a test transaction with debug enabled then share the content of the debug log which will reveal what the issue is.

    This post explains how to enable debug:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    December 13, 2010 at 7:35 pm #27316
    AndyC01
    Member

    Hi wzp and admin007 thanks for the tips. I ran the debug tests and discovered the problem. I have been using my PayPal Sandbox account for payment tests. In doing so the WordPress site was sending the ‘Product Download’ e-mail to an e-mail address which only exists inside the Sandbox test account.

    I created an identical e-mail address and linked it to the WordPress site and ran another test. Everything is working perfectly.

    Thanks again.

    December 13, 2010 at 11:40 pm #27317
    wzp
    Moderator

    And don’t forget to cancel out any recurring payments from the sandbox; those will drive you nuts when then come back in a few months, LOL.

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