Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Customer not directed to Thank-you page when using Buy Now with free items
Tagged: download link, return page, Thank you page
- This topic has 8 replies, 3 voices, and was last updated 12 years, 2 months ago by admin.
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September 18, 2012 at 1:32 pm #7427leirpollMember
I’m selling PDF files with WP eStore and PDF Stamper. Some of them are free downloads, but still sent via these plug-ins so I can password protect the files and get peoples e-mail addresses.
When customers hit the “buy now” (labeled “Download now”) for the free PDFs, they’re not redirected to the Thank-you page. They do get an e-mail with a download link, but I’d like them to get the downolad link on the Thank-you page immediately.
It seems to be working for the PDFs that are not free.
Here’s a link to one of the products:
[http://premierepro.net/editing/free-sample-chapter-on-shot-matching/]
And here’s the Thank-you page: [http://premierepro.net/thank-you/]
This page is set as Return URL.
Enable Transaction Result Display is on.
I’m using the newest versions of the plug-ins and WordPress.
September 19, 2012 at 1:12 am #49423adminKeymasterYou are using the squeeze form. Squeeze form is not a normal checkout. It simply collects the name and email address of a user in exchange for a download.
What you are trying to do (give a product for free as if the customer was purchasing it) can be done by using the manual checkout option. See the following post which has more info on how to achieve it:
https://support.tipsandtricks-hq.com/forums/topic/selling-items-for-00-giving-product-for-free
September 19, 2012 at 4:38 am #49424PChipMember@leirpoll – I am doing a similar thing and am having success by using the squeeze page form to collect the leads info and when they click the “download now” button on the squeeze page form – they are re-directed to a thank you page where I present them with the “download now” button for the freebie item so they can download it immediately. Because I used the squeeze form a download link is still generated and sent to their email addy also.
Note: This is not a 100% lead capture solution because the thank you page that they are re-directed to is not a protected URL. So ultimately the thank you page url could be shared without your knowledge and people visiting it directly would be bypassing your e-store squeeze page form. If your product download count starts going up but your lead capture counts do not, then you’ll know your thank you page link has probably been leaked out to the public. You could always reset your slug (on the thank you page) and the redirect URL at that point if you wanted to.
Second Note: In this case – the Thank You/download page for the free item is NOT the same as the one for purchased products. It’s a page that’s used for the free item only.
The better solution might be to use a 3rd-party auto-responder service and create a mailing campaign with re-directions set up to protected pages.
Hope that helps to give you some ideas.
Cindy/PChip
September 20, 2012 at 4:05 pm #49425leirpollMemberThanks admin and PChip,
Yes, I’m using the Sqeeze Form for now because I couldn’t get the Manual Check-out to work… I’ve tried following the instructions on the page you linked to, but still no luck. The customers are not redirected – they arrive at the PayPal page.
Yes, “Redirect to Manual Checkout For Zero Amount Purchase” is checked.
Also, the form they will have to fill out has way too many required fields, and the layout is messed up, with fields covering each other.
[http://premierepro.net/manual-check-out/]
/jarle
September 21, 2012 at 12:21 am #49426adminKeymasterDownload a fresh copy of the eStore plugin from the following link and try the squeeze form approach again (explained by PChip). This redirection option for squeeze form submission was added recently so you may not have it until you get a new copy.
Regarding the manual checkout form being messed up… you have a few HTML errors on your web page which is messing the form elements up. Lets get the squeeze form redirection to work since that what you want.
September 22, 2012 at 10:07 am #49427leirpollMemberadmin,
Did you forget to include the download link for the fresh copy of the plug-in?
September 22, 2012 at 11:44 pm #49428adminKeymasterBoth our forum rules and the welcome post tells you where you can download a fresh new copy/update of the plugin so I thought you would know that.
Anyway, I should have told you where you can go and download a fresh copy:
September 23, 2012 at 9:59 am #49429leirpollMemberThere is some logic here that my brain just doesn’t seem to get, so sorry to bother you again.
OK, so I’ve installed the newest versions of WP-eStore and WP-PDF Stamper. I can get the squeeze form to redirect to the manual download page when I set that as a Return URL in the “Buy Now or Subscription Type Button Spesific Settings”
I thought it should go there when I set this as “Button Redirect Traget URL” under “Additional Product details” for the product, but that doesn’t happen.
The e-mail that is sent to the customer leads to a stamped and password protected file. So the Squeeze form is doing its job.
But when I redirect customers via the the Return URL in the “Buy Now or Subscription Type Button Spesific Settings”, there are problems.
I used both these codes on the Thank You page where the download link is displayed:
[wp_eStore_download_now_button id=5]
[wp_eStore_display_transaction_result]
This is obviously wrong since the first one generates a link that leads to a non-protected file, and the second one shows no link at all. But what code should I use? I’m sorry that I don’t get the logic here. I would really, really want to.
I’ve removed the redirection from the squeeze page for now.
September 24, 2012 at 2:41 am #49430adminKeymasterYou are using PDF file stamping on this product so it won’t work the way you are trying to do it from a manual download page unfortunately.
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