Customer not appearing in Manage Customers after a successful sale

[Carl French]

I’m using WordPress 5.5.2 GB
The Thesis theme
WP eStore 8.2.0 – just updated in case that was the issue.

Everything was working OK but as of a few days ago there is a problem.
I didn’t spot it immediately so am not sure what might have changed at that time.

When a customer makes a purchase with PayPal the transaction goes through OK, including the return to the landing page with links to the digital products. I get a PayPal email notification too.
However, when I look at the WP eStore Manage Customers Menu the customer purchase isn’t listed.

I turned on debug logs and did some test purchases – using a coupon with a big discount so I could do it live.
eStore_post_payment_debug.log shows everything as successful and the download links work.
ipn_handle_debug.log is empty.
It appears the emails aren’t being sent either.

[admin]

The following issue is the main problem. That needs to be solved:

ipn_handle_debug.log is empty

Do you have any caching that could be showing a cached version of that file? Some hosting company does this.

The following checklist will be helpful to get this solved:

What to do if the Debug file is empty or New Debug info is not getting added

[Carl French]

Thank you. The information provided was very helpful and the main issue is resolved.
I’ll add a few points in case it also helps someone else checking the forum and I’m also hoping that I’ll get this fully resolved.

The ipn_handle_debug.log is working now. I can ftp it to my PC and view it. The contents all seem correct.
On a test purchase an entry now goes into manage customers which was the initial problem.

However, I get 403 Error when I try to access the ipn_handle_debug.log and other log files through the links on
Settings.

I think the original problem was something to do with file permissions but it’s hard to tell because of a few issues I had…
The debug files appeared to have the wrong permissions. I discovered that FileZilla wasn’t changing them when it appeared to (from a search this seems to be a well known issue with FileZilla) so I had to go in via the control panel.
That didn’t appear to work fully either but resetting the log files then worked ok. The reset didn’t previously help so something was changed in my attempts to set correct file and directory permissions.

I found a 403 error guide in another forum and followed that guide (which included checking file permissions and the .htaccess file) but that didn’t work.

So, I’m delighted that the shop is working again and that I’ve got entries going into the Manage Customer screen table but a little concerned about the 403 errors.

[wzp]

An “Error 403” is indicative of improper access permissions to either the log file, or a folder that leads to the log file. Are you using some kind of security plugin? The plugin’s directory should have a 0755 chmod setting and the specific log files should have a 0644 chmod setting.

[Author]

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