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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Customer didn't get added to Autoresponder…
Tested the system by doing the $1 test, and it worked.
Today someone comes in and purchases the class, and instead of the customer getting added to the autoresponder, my client does!
I’ve checked through the settings for the shoppingcart, and for the product, and I cannot see any reason why this would happen…especially with the fact that I tested it!
When my client was dded to the autoresponder, it was her email (same email as was used to send notice to the client), and “WordPress” as the name.
The website is WP3.01, and eStore 4.5.8.
Thanks in advance for your help.
Warmly,
Velma
Most likely your client changed the value in the “From Email Address” field of the plugin. Remember as soon as you change this value the email parser created in AWeber also needs to be updated to reflect this change. There is a video on this page that explains exactly what needs to be done step by step:
Please follow that to set it up then instruct your customer not to change that particular settings. Don’t forget to check the “Enable parser for all lists in this account” checkbox when you edit the email parser too (a lot of people seem to miss this part).
OK…I fixed the parser and tested again.
I get an email asking me to confirm. All is well!
Thx.
Velma