Custom fields value not shown in "registration complete" email

[enry_co]

Hello,

I’ve added a txt custom field named “THIS is the name”

Then in the email template (email settings) I’ve added:

THIS is the name: {THIS is the name}

but the value is not shown.

Can you help me please?

Thanks

[wzp]

When you say “the value is not shown,” do you get “nothing,” or does the tag name appear in the email? Also, have you tried simpler (1 or 2 word) field names?

[enry_co]

The tag name appears in the email exactly like this: {THIS is the name}.

I can’t use less word for the field name because the user will not understand what the label means.

There’s a way to separately managed the field name anche the field label?

Thanks

[wzp]

I can’t use less word for the field name because the user will not understand what the label means.

We’re simply asking if you could temporarily try using a shorter or different name as a test; to see if there is a problem, or if the issue is “something else.”

[enry_co]

Sure, I create a new test field named “test field” and it doesn’t work. The mail show “TEST: {test field}”.

EDIT: After this I tryed with only one word and it works. How can I manage the label according to my needs?

I’m trying also to add a required checkbox but I’m able to proceed also with checkbox unchecked

[wzp]

EDIT: After this I tryed with only one word and it works. How can I manage the label according to my needs?

If the field name is “TEST field” does the tag {TEST_field} work?

[enry_co]

Well, with “_” in mail template it works.

How about the required checkbox?

Thanks

[admin]

The required bit requires JavaScript to be working correctly on your site. Do you have any JavaScript error on this site?

Please share a link to your registration page so I can check it for you.

[enry_co]

there’s a way to send you the link in private, I don’t want share the url here.

[wzp]

Please use the contact form:

https://support.tipsandtricks-hq.com/contact

[enry_co]

done, thanks

[Author]

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