Content Protection Issue

[jasiel]

I’m having an issue with the latest version of the WP eMembers plugin. After I set it all up and started to test it everything seemed to work fine. But I just caught an issue which has to do with the content protection feature. For my site, I have 2 membership levels: daily and monthly access. What I noticed is that when I try logging in to my site with an expired daily or monthly access account, I can still see the content protected in [emember_protected] tags. I really doubt that this is normal, since I’m quite sure the system shouldn’t allow users with expired accounts to still view protected content. So now I’m wondering if there is a way to fix this so that the system automatically manages expired accounts appropriately, or if I will have to manually delete accounts whose payment is expired or cancelled. I really do hope that you guys can help me with this, since a solution to this issue would sure save me a lot of time in the future. Thanks in advance!

[amin007]

Nope, you should not have to manually delete an account.

Instead of using the [emember_protected] tag can you try using the following tag?

[emember_protected for=1-2]

1 and 2 are the membership level IDs. Please try that and get back to us. In the mean time we will investigate what happens with the [emember_protected] tag.

[jasiel]

I also tried that alternate tag but the issue still persists. It seems to me like the plugin doesn’t currently block expired accounts from accessing protected content. If this is true, then it would be very strange since it is obvious that users who are no longer paying should not continue to have access to protected content. Also, I noticed that most of the daily access accounts created on my site still have an ‘Active’ status even after 24 hours. This seems to be an additional issue though, and I’m not sure if they are connected. Anyways, let me know what you find out and if you need me to do something to help get this fixed quickly. And please let me know if this is a common occurance with the plugin, or if it is just me. Thanks!

[amin007]

I think it’s best if I take a look at your site and see what is going on. I will send you an email.

“Noticed that most of the daily access accounts created on my site still have an ‘Active’ status even after 24 hours” – Remember the time used is your server time to determine when the day rolls over (this is not your PC time).

[enyaw]

I am having the same problem as Jasiel. Is there a fix for this? what should I do to fix it? Thanks

[wzp]

We currently have no outstanding issue on “content protection”. This thread is 3 years old. Please explain the problems that are specific to ***your*** situation. Also, please include the version number(s) of your plugins.

Have you gone through the following checklist?

https://support.tipsandtricks-hq.com/forums/topic/wp-emember-content-protection-not-working-common-mistakes

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