Complete Registration e-mails not being sent

[jasiel]

Hi Amin and Ivy, I hope you’re both doing well! I’m having an issue with the WP eMember plugin and I hope you guys can help me out.

The problem is that about 10-15% of users who sign up on my site do not receive a ‘Complete Your Registration’ e-mail with the unique registration link. When a user e-mails me saying that they have not gotten the e-mail, I have to go into the ‘Members’ page of the plugin settings within WordPress and find their name in the member list. But when I find them in the members list it only shows their name (no username or e-mail), so then I have to copy ther member ID and go to the ‘Admin’ page to create a unique registration link for them.

Since this doesn’t happen for most users it hasn’t really bothered me that much, but it does annoy the affected users and it has caused me to give many refunds due to this error.

Also, I have noticed that I have been getting many of those ‘Delivery Failed’ e-mails in my spam folder which seem to be for the ‘Complete Your Registration’ e-mails which are not getting sent out. Let me know if you’d like a copy of one of these e-mails.

I hope that you guys can look into this so that this can possibly be fixed. Thanks!

[amin007]

Occasionally emails not getting delivered is not directly related to the plugin as the plugin sends the email the same way every single time but there are many other outside factors that determine if the email will actually make its way to the inbox of the customer (example: webserver blocking the email or the email client of the customer blocking the email etc). You are doing the right thing for when an email does go missing but you shouldn’t have to give refund for this. All it takes is to make sure you have something similar to the following message on your checkout page or “Thank You” page:

“Please expect to get an email within 30 minutes. If you do not receive an email please contact us and we will resend you email.”

Now lets looks at the following issue (obviously this is contributing to this missing email issue):

“I have noticed that I have been getting many of those ‘Delivery Failed’ e-mails”

Are you selling premium membership or are you using free membership? Are you using eStore to sell or are you using plain PayPal button? Is the email delivery failing because the email address is wrong? The way you can test this is take the address and send a manual email to that address to see if it gets delivered.

[jasiel]

Thanks for your response Amin. I will probably add a message similar to the one you suggested to my Sign Up page very soon. I didn’t do this earlier because I didn’t want to scare off potential customers with the worry that they might not get their e-mail.

Now about the ‘Delivery Failed’ e-mails, I am only selling premium memberships with plain Paypal buttons. I checked several of the ‘Delivery Failed’ e-mails I have been getting, and it seems like the main reason for them is that the e-mail domain “could not be found.” It appears as if this mostly happens when customers type in the wrong e-mail address (like sam@gmailc.com instead of sam@gmail.com) or use an international e-mail address (like sam@aol.cox.nt).

I will keep checking these e-mails to try and find out all the reasons why the ‘Registration Complete’ e-mail is not sent out. And then I will probably have to put a message in my Sign Up page about this too. But if you think that this may have something to do with the plugin as well then we can do some troubleshooting. Let me know what you think.

[amin007]

If the customer enters a bad email address in “PayPal” then there is nothing much the plugin can do but definitely keep checking to identify a pattern and then we can look at the data to see what we can do.

[perfume-stores]

I’m having a similar problem, however in my case – I’m not using the sandbox rather testing with real money. using all the plugins together – WP Affiliate – Emember and Estore.. I am using them with three memberships and each with their membership page. Recurring payment type using eStore to sell.

THIS IS MY PROBLEM:

I have tested an affiliate link to make a purchase but up until now, after clicking on the ‘buy now’ button – going to paypal and making the payment – there is no auto-redirect – I have two choices: go back to (My Site) OR continue to paypal. – going back to the site takes me to the Thank You page instead of the membership page or registration completion page – Also – neither the affiliate nor the buyer receive any emails at all after the payment is made.

NOTE: The email system works as the newly signed up affiliate does receive their sign-up confirmation email. – They can also see that there has been a click through – but they don’t see any purchases and there is no membership confirmed on emember or customer in estore after payment is made – the only confirmation received is the paypal IPN email that there has been a payment.

Short codes for Buy Now Buttons:

[wp_eStore_buy_now_button id=1]

[wp_eStore_buy_now_button id=2]

[wp_eStore_buy_now_button id=3]

FX INTRADAY Product has been set to $1.00 for testing.

Does anyone have a solution to this? – I’m willing to have one of the team from tipsandtricks look at my admin to help – I also don’t mind paying a fee for your help. I’m very short on time and I need this working. Thank you. please contact me on my personal email’marios@y54.com’ – not the paypal email I used to sign up here.

[admin]

Our customer record shows that you did not purchase the eMember and eStore plugin that you are requesting support for. We only see purchase of another product from this account. I have sent you an email to rectify this situation.

[USCA]

My problem the same as these folks, but I know why! The problem is I can’t fix that yet, so I’m looking for a way around it. I have a paid membership that sends the user off to PayPal where they can pay. PayPal is then supposed to send back (via IPN) info that causes the WP system to send a registration email. Correct so far?

Here’s the problem: we are developing a new version of an existing site. The existing site is to remain live until we are ready with the new WP system. So, when I send the user off to PayPal, it has the same domain name as the existing site. I’m guessing that PayPal returns it’s ipn magic to the “real” domain instead of my developing site.

This means I can’t test a whole lot of things – like making sure the registration form that gets shown to my user is correct.

I thought that if I added a user and then sent a “complete registration” link that it would work, but I get the message that the link is invalid or already used. So I tried sending a registration completion link but get the same message. In both cases it is “Error! The unique registration code you used in the URL has already been used or it is invalid! “

Is there anyway of working around this problem so I can continue to develop and test all of my scenarios?

[admin]

The IPN will be sent to the site where you have eMember installed. Is your new site going to be under a different domain name? Is your old site using WordPress currently? Does your existing site use PayPal subscriptions?

[USCA]

the new site will be the same domain name. The existing site does use PayPal. The existing site does not use PayPal.

[admin]

If it is the same domain, then how are you currently setting up you new version of the site? Have you installed a new copy of WordPress inside a folder of the current domain?

[Author]

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