Comments Box not unlocking

[erikkerr]

I’m having the issue where after I log-in as a free member, the comments section still states “You must be logged in to post a comment.” I can view the locked posts, and edit my member information as well as log out, so the membership is working, but the comments area beneath the post does not seem to function along with signing in. Could not find similar problem on the forum anywhere…

[amin007]

Do you have the “Protect Comments Separately” option checked in your settings menu? If you do that means you have protected your comment separately from the posts. In that case if you haven’t given access to free members for these comments then they are not going to be accessible to free members. You can give access to these comments from the “Manage Content Protection” menu (check under the comments tab).

[erikkerr]

No, the “protect comments separately” option is not checked. So it seems like there might be an issue? Thanks in advance for your help, our client is a bit dissapointed about this so hopefully we can fix it soon for them Any ideas how to troubleshoot this?

-Erik

[amin007]

Go to the “Settings” -> “Discussion” menu of wordpress. Now look at the “Users must be registered and logged in to comment” field. Is that field checked?

[erikkerr]

Yep, this is checked. When it says “registered and logged in” is it referring to a wordpress-specific login? in other words…not necessarily a login for the eMember plugin?

[erikkerr]

ok I unchecked that but now all the locked posts allow comments, when they should also be locked correct?

i still have “protect comments separately” in my settings unchecked, and “By default all the comments on a post that is protected are also protected.” right?

so strange. any ideas?

[amin007]

There are two things here… That wordpress setting (Users must be registered and logged in to comment) controls who can comment. The eMember plugin do not control who can comment it only controls who can view the comment.

“By default all the comments on a post that is protected are also protected” – Yes. If this is not happening in your case then let me know and I will check it out.

Since you are trying to lock down who can comment I recommend using the WordPress integration feature of eMember. Go to the Settings menu of eMember and check all the options in the “WordPress User Integration” section. Now when anyone signs up for an eMember account will also have a corresponding WordPress user account which will take care of that “Users must be registered and logged in to comment” option. So when a member logs into eMember they will also log into their corresponding wordpress user account and WordPress will let them comment. Let me know if that make sense.

[erikkerr]

“By default all the comments on a post that is protected are also protected” – Yes. If this is not happening in your case then let me know and I will check it out.

Re: This is not happening in my case. This has been the root of the issue as to why I can’t figure out what’s going on unfortunately.

I attempted everything you mentioned in the last paragraph and still having the same issues. I’m not sure why I have to have wordpress settings set to make comments work for eMember when there’s nothing by default that should be causing this issue (by default everything should be working as it should when eMember is set up, right?) Or were the extra wordpress settings just a possible way to troubleshoot it?

If there’s any way to contact me in private email to better resolve this issue i can give you my login access to check out the account. Thanks!

[amin007]

If you read my previous post again you will see that the wordpress integration is not needed for protecting the post. I suggested it given what you tried to do.

Anyway, I will send you an email to get site access will look into it.

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