Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › "Collect Customer Input" issue
- This topic has 3 replies, 3 voices, and was last updated 11 years, 2 months ago by admin.
December 19, 2011 at 12:43 pm #5075nio3Member
We are selling a single physical product using WP eStore, with a couple of product variations and multiple shipping options. I need to get the customers address for delivery of the product, so have ticked the “Collect Customer Input” box, giving them a field to enter an address.
The problem we’ve encountered is that field is not a Required one, and is often overlooked by the customer. This results in the Paypal payment going through ok, but without any shipping information, so I have to e-mail each customer and ask for the info.
Is there a way to make this field mandatory, or collect the Paypal address a different way? We need the customer to be able to select the shipping option, rather than an automatic Paypal way of calculating it.
Also is there a way to make this field more than one line, like a regular Address box?
Thanks in advanceDecember 20, 2011 at 4:37 am #39852adminKeymaster
Yeah, you can make the collect custom input box required with a code tweak:
This document should help you making the customer input box bigger (check the ‘How to make the “instruction” input box bigger’ section on that page):
Another way to collect the shipping address would be to do this (it may work out better):
http://www.tipsandtricks-hq.com/ecommerce/how-shipping-address-is-collected-from-the-customer-228January 11, 2012 at 10:01 am #39853ZainParticipant
I’m also currently looking for a solution to collect the shipping address.
Having both WP eStore and eMember installed, is it possible to create something similar to the Amazon system where shipping addresses for friends and family are stored, to be used later on?
The client I’m working for and has asked me to look into this would ideally like this type of system. It’s about the only thing that WP eStore is lacking – I’ve just checked and it does everything that my client wants, with the exception of this last part. (Great job, Amin and team!).
Even if this were an additional plugin (like the shortcodes one for WP eStore), I’m sure that this type of functionality is something that my client wouldn’t mind paying a little extra for. Like a $15 upgrade plugin… just a thought!
Please can you let me know if this would be possible. I have to go and handle client expectations now…
ZainJanuary 12, 2012 at 4:11 am #39854adminKeymaster
This is one of those things that require a lot of custom development. So it is doable if your customer has the money to fund it but I know from experience that customers are usually not interested in that kind of development. Amazon has a big team of developers working on just their checkout system. We kind of have to do things that most people want otherwise we can’t afford to allocate resource for it.
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