Client not getting the Product Specific Instructions

[Francis]

Hi there, I’ve setup my estore to do the following.

User Purchases > Email to user with product specific instructions > They get a link to a page with a order form

However, my products are not digital products and the problem I have is that they get an email like this:

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PRODUCT INFO – This product does not have any downloadable content Total Cost: $$$$ Transaction ID: TRANSACTDETAILS You should soon receive a payment receipt and a copy of this download information in your email

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Why is it that they don’t get my product specific instructions? And how do I turn off the “this product does not have any downloadable…”? All my customers are getting this and I want to remove this and display without the link to the order form.

Please let me know how I can fix this. Thank you!

[admin]

First of all, use the following email tag to show the product specific instruction in the email:

{product_specific_instructions}

Next, use the following email tag instead of {product_link} which will work better for you:

{product_link_digital_items_only}

All the email tags are explained on our documentation here:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-shortcodes-and-functions-reference-460

[Francis]

Thank you for that, it’s working now. I also want to ask another thing. On certain occasions, my clients didn’t receive the email after the purchase. I wasn’t sure what caused it, is there a way for me to check where the error is? And If I used the email I’m using to send mass emails, does this affect the sales email? I’ve asked them to check their spam / junk but it’s not there too.

[Peter]

Hi, There is a comprehensive checklist you can go through regarding issues with emails after purchase.

Please see this link:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Q: “If I used the email I’m using to send mass emails, does this affect the sales email?”

A: It’s a good practice to use autoresponders for mass emailing because they are designed to minimize you from being flagged as spam due to the fact that people have to usually “opt-in” to receive them.

[Author]

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