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Click-throughs tracked; sales are not recorded

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › Click-throughs tracked; sales are not recorded

Viewing 5 posts - 1 through 5 (of 5 total)
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  • January 25, 2011 at 2:39 am #2569
    ab45
    Member

    I am using the WP eStore and the WP affiliate. The eStore plugin has run just fine and sales processed. We just installed the affiliate plugin; the referrals are being tracked in both the Dashboard and in the affiliate’s area. But no sales are being tracked in the Affiliate section – they do show up in the WP eStore area. I ran the debug and everything says “SUCCESS” – I see no error messages.

    I have absolutely no idea what is wrong and I need to get this fixed asap!

    The products page is at http://www.fanpagecustomdesigns.com/custom-design-options

    Not sure what other info you need.

    Please help!

    Thanks.

    January 25, 2011 at 5:26 am #28356
    wpCommerce
    Moderator

    Can you please do a test transaction with the debug enabled and share the content of the “eStore_post_payment_debug.log” file? Also please let us know the affiliate id that you are using to test it out.

    January 25, 2011 at 1:17 pm #28357
    ab45
    Member

    The debug log has all the personal contact info in it…? I don’t want to post that.

    Please advise.

    January 25, 2011 at 1:27 pm #28358
    amin007
    Participant

    You can send it to us via this contact form:

    https://support.tipsandtricks-hq.com/contact

    January 25, 2011 at 2:24 pm #28359
    ab45
    Member

    Just sent it – thanks and will be waiting for a solution. :-)

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