Checkout page not formatting correctly

[latrishajacobs]

When I go to the checkout page everything on the page is spaced out. You cant see the checkout button because it’s pushing it all the way down the page. I’ll need to use the checkout because I will be using Authorize.net. 

I’m using Genesis Balance theme and the most up-to-date version of WordPress. Can you let me know what I need to do? Did I miss something in the settings?

Here’s a sample add to cart link:

[http://www.yourhellyeahlife.com/?wp_eStore_add_to_cart=1]

Here’s the checkout page:

[http://www.yourhellyeahlife.com/shop/checkout/]

[admin]

HTML code on that page looks broken. Where did you get this Genesis child theme from? From studiopress or somewhere else?

Have you made code modifications or customization (the ones that involve HTML & CSS tweaking) to this child theme?

Have you changed any code in the eStore plugin?

Please do the theme test mentioned here to determine where the broken HTML code is coming from:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

Note that all of our plugins works correctly with Genesis theme. So there has to be some customization that has gone wrong on your child theme.

[latrishajacobs]

First: I got the theme directly from StudioPress. I have the developers package.

Second: I did all of the things on that forum topic. I tried deactivating the plugins that were stated didn’t work well. And, I changed to the default theme. Same problem.

Any other suggestions to fix it?

[admin]

I sent you an email to get access to the site so I can check your site better and see where this is coming from.

[admin]

Turned out that you had some hidden HTML code around the following shortcode on your checkout page and that was causing the messup:

[wp_eStore_cart]

I checked the “Text” view of your checkout page and found those hidden HTML code. Once it was removed, it worked correctly.

[Author]

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