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Checking Download

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Checking Download

  • This topic has 3 replies, 4 voices, and was last updated 13 years ago by TinkBD.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • March 6, 2010 at 6:09 pm #888
    kd6lor
    Member

    Is there a way to see if a product that is digitally delivered via link has actually been downloaded? How many times it has been downloaded?

    I just got a message from a man who had told me that he never got the email with a product link. I got my copy and the server log file shows his was sent successfully. Maybe in his spam filter?

    Paul

    March 6, 2010 at 10:52 pm #18672
    Ivy
    Member

    Hi Paul, There is no way to track how many times a download is downloaded with the eStore.

    There are a few things that could have happened to the email.

    1.) It could have went to their spam email.

    2.) Their server could be blocking the email.

    Cheers,

    Ivy

    March 7, 2010 at 2:54 pm #18673
    Gosia
    Member

    Hi Ivy

    It would be great to be able to check if product has been downloaded and instead of link expiring after so many hours for it to expire after 2 or 3 downloads.

    I got an email from somebody complaining that link has expired and they did not get the product but I have no way of knowing weather they did or not.

    Thanks

    Gosia

    March 7, 2010 at 5:04 pm #18674
    TinkBD
    Member

    Gosia – Hi… I don’t know who your customer base is, but I look at it this way with mine…

    If I get an email from somebody complaining that link has expired and they did not get the product — and I KNOW that they purchased — I figure that they are legit and allow them to DL it.

    I figure that in most cases, if they were going to *share / steal /give the file to someone else* they wouldn’t need to ask to DL it a second time, they would just pass along the digital file…

    So, if they do ask to have the link extended — and I know that they are entitled to that product — I cheerfully send the link.

    As a result, I have already had one customer post on a forum about my good customer service ;-)

    Yes, digital products are easy to steal / share, but in my experience, the thief rarely asks for a download extension. ;-)

    Tink

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