Checking Download

[kd6lor]

Is there a way to see if a product that is digitally delivered via link has actually been downloaded? How many times it has been downloaded?

I just got a message from a man who had told me that he never got the email with a product link. I got my copy and the server log file shows his was sent successfully. Maybe in his spam filter?

Paul

[Ivy]

Hi Paul, There is no way to track how many times a download is downloaded with the eStore.

There are a few things that could have happened to the email.

1.) It could have went to their spam email.

2.) Their server could be blocking the email.

Cheers,

Ivy

[Gosia]

Hi Ivy

It would be great to be able to check if product has been downloaded and instead of link expiring after so many hours for it to expire after 2 or 3 downloads.

I got an email from somebody complaining that link has expired and they did not get the product but I have no way of knowing weather they did or not.

Thanks

Gosia

[TinkBD]

Gosia – Hi… I don’t know who your customer base is, but I look at it this way with mine…

If I get an email from somebody complaining that link has expired and they did not get the product — and I KNOW that they purchased — I figure that they are legit and allow them to DL it.

I figure that in most cases, if they were going to *share / steal /give the file to someone else* they wouldn’t need to ask to DL it a second time, they would just pass along the digital file…

So, if they do ask to have the link extended — and I know that they are entitled to that product — I cheerfully send the link.

As a result, I have already had one customer post on a forum about my good customer service

Yes, digital products are easy to steal / share, but in my experience, the thief rarely asks for a download extension.

Tink

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