Check box not appearing on collect details page

[Carthage Buckley]

Hi,

I have 2 problems with my collect details page, although one will probably solve the other.

1. The check box beside same as billing details is not showing.

2. To be honest, I don’t really want the shipping details anyway as I will be selling digital goods only e.g. eBooks, courses etc.

Would it be easier for me to remove the shipping details section? This would be my preferred option.

I have read the following forum issue but the person who asked the question was using authorize.net while I will be using Stripe, so I just want to confirm:

Payment Gateway Bundle – customize collect details page

Do I follow the same steps anyway? i.e.

Replace this: [wp_pg_process_order]

With this: [wp_pg_process_order show_shipping=”0″]

If this is the solution, can I just confirm that when I go directly to this page, I will still see the shipping details section but when redirected to this page while purchasing an item, the shipping details section will not be displayed?

[Carthage Buckley]

Apologies for adding to this but I have just noticed that I cannot see any option to select the relevant credit card either. The credit card pages icons are showing but there is no option to select which one I am using.

The page in question is:

[https://coachingpositiveperformance.com/collect-details/]

I have done the theme test and switched to the default wordpress theme. The buttons check box and radio buttons all appeared in the 2014 theme.

Does that mean I have to change my theme to get it to work?

[Carthage Buckley]

Sorry, another update. I have checked on my iphone and on firefox(on my computer) and the checkbox and radio buttons appear. IE wont work on my computer so I cannot check but the check box and button are not appearing for me in Chrome.

And you can add the drop down box for countries to the list of things that are not working for me in Chrome.

[wpCommerce]

Hi, your theme has the following CSS code defined in the style.css file, which is preventing Google Chrome from displaying the checkbox as well as the country select box:

select,

input,

textarea {

-webkit-appearance: none;

}

Regarding shipping, you should be able to hide it by replacing the existing shortcode with the following:

[wp_pg_process_order show_shipping="0"]

Please note that the shipping block will be hidden when you go through the checkout process (not when you directly access the collect details page).

[Carthage Buckley]

Thank you for coming back to me with this. I really apprectiate it.I have made the change to remove the shipping details and it works, thank you. I just have a couple of follow up questions:

1. Have you any suggestion for what that CSS should be or whether I can just delete it? I am also emailing the theme maker for a suggestion.

2. I think that I can actually process payments via Stripe but I just need to check the following with you:

When I send someone to pay with Stripe (regardless of the browser) the option to select which type of credit card you are using, is no longer visible i.e. there are no credit card icons or radio buttons. Am I right in thinking that this is the way it is supposed to be for stripe?

If that is the case, then by only allowing the option to pay by Stripe, my customers should be able to complete the transaction as:

a. There is no shipping details, and thus no check box

b. They do not have to choose a credit card, so the radio buttons not appearing is not a problem.

c. When they click on the box to select country, the drop down list of countries does appear.It is just the arrow that is missing.

If you need to see what I am talking about, I have added an add to cart button on the following page and if you just proceeded to the checkout with this option, you could see if the necessary fields are available:

[http://coachingpositiveperformance.com/test-product/]

If this works, the only option I am really missing is the option to have them accept terms and conditions as the checkbox will not appear but that is not really a big deal.

[wpCommerce]

When I send someone to pay with Stripe (regardless of the browser) the option to select which type of credit card you are using, is no longer visible i.e. there are no credit card icons or radio buttons. Am I right in thinking that this is the way it is supposed to be for stripe?

– Yes. Stripe does not require the “credit card type” option. So you can just ignore the CSS issue for now.

[Carthage Buckley]

Thank you for all of your help. It is greatly appreciated.

My theme maker has provided me with the necessary CSS to fix the issue.

[Author]

Posts