Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Check and Set Membership Level when Subscription Ends

by

Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Check and Set Membership Level when Subscription Ends

  • This topic has 3 replies, 2 voices, and was last updated 6 years, 6 months ago by admin.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • August 23, 2016 at 6:31 pm #13675
    Frank
    Member

    Good day,

    I seem to have an issues I cannot resolve. I’ve got customers who could come in and get two different subscriptions. One is a one time bronze membership and the second is a monthly gold membership.

    Is there a way to set things up, if someone cancels their gold membership, instead of the system making them in-active, it will look to see if they’ve also got the bronze membership and just remove the gold membership and if they didn’t have the bronze, it then makes them inactive?

    Thanks,

    Frank

    August 24, 2016 at 1:37 am #74014
    admin
    Keymaster

    I am guessing you are using the multiple level per user feature:

    https://www.tipsandtricks-hq.com/wordpress-membership/how-to-use-multiple-membership-levels-per-user-291

    You should be able to enable the following option in the settings menu of the plugin which will take care of it:

    When a member’s primary level expires, automatically set one of the non-expired secondary level as his primary level

    Also, the following is a good read:

    https://support.tipsandtricks-hq.com/forums/topic/membership-payment-difference-between-buy-now-and-subscription-buttons

    August 26, 2016 at 3:50 pm #74015
    Frank
    Member

    Hey Admin, I’ve got that set but it doesn’t seem to work. I kind of thought that too. I’m not sure if their original membership setting is non expiring, though it should be – unless they completely refund.

    Frank

    August 28, 2016 at 5:30 am #74016
    admin
    Keymaster

    What are you using in the “Subscription Duration” field for the membership level configuration?

    If you have it set to “No Expiry or Until Cancelled” then it won’t work because the account will get cancelled as soon as the subscription is cancelled. Thats what this option means.

    So make sure to use a duration value in the membership level. The duration value should be same or a little bit more than what the recurring payment period is.

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • WP PDF Stamper Documentation
  • WP Photo Seller Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial
  • WP Photo Seller Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Download Monitor

Copyright © 2023 | Tips and Tricks HQ