Cart not storing items on Windows computers only

[Calleen Wilder]

I installed the eStore cart using a Mac. It works perfectly on my Mac. But when I tested it on a Windows computer yesterday I found the cart isn’t storing products added to it. On the initial page of the product being added, you see the product and can check-out. But the product isn’t showing up on “The Cart” page… or on the “Cart Widget”. However, on my Mac it is showing up perfectly in all areas, which makes me wonder if it’s a PHP problem as you suggested it might be, because it works perfectly on the Mac.

I only have 6 other plug-ins, and none of them are on your conflicting list. I’m not a computer whiz, so I’m not great at figuring this out unfortunately.

My website is [www.CalleenWilder.com]

[wzp]

I have no problems adding items to the cart on my Windows computer. I’ve tried this using Google Chrome, and Internet Explorer. Perhaps your browser has cookies turned off?

[Calleen Wilder]

I have more information… I checked with my webhost to check the php and this is what I found out… they said the path is on and working. However, this is the message I got on the save path “Unfortunately we do not allow the modification of the session directory in a php.ini file”….

So I asked if I could use your plug-in and they said if you use “session.save_path = /tmp” I can.

This is all above my head. Does this help you figure out my problem? Also, will it be possible to use your software?

[Calleen Wilder]

Sorry… I didn’t see your reply above. I used 2 separate windows computers… a desktop and a tablet. I could add the item to the cart, but when I left the page and went either to “View Your Cart” or any other page with the widget up in the sidebar they both showed the cart was empty.

[Calleen Wilder]

I did so check cookies on the Tablet, searching with Safari, cookies was not blocked. So far I have used Safari, Mozilla, Google Chrome, and Internet Explorer.

[wzp]

Okay. If you perform this test…

https://support.tipsandtricks-hq.com/forums/topic/paypal-says-your-shopping-cart-is-empty

It indicates your server has a session issue. That is something that only your hosting provider needs to fix.

[Calleen Wilder]

I have contacted my provider and they have a strong caching system in place. They said they can try to exclude the cookie your software is using, as they can’t stop caching on nearly every page. So can you provide me the filename of the cookie your software uses?

Thanks

[admin]

The name of the cookie is “cart_in_use”

[Calleen Wilder]

After their extensive research, I guess the problem is that the cart relies on PHPSESSID cookie, which I am told is very finicky on their system. I’m assuming there’s no “work-around” for that cookie. If not, I either give up using the widget altogether or have to look at other carts. Do you have any other ideas?

[wzp]

The session ID is required, so that the plugin can securely keep track of which cart belongs to who; on the server side. You just (vaguely) stated that your provider doesn’t know how to properly configure PHP sessions. I respectfully suggest, that you find another provider.

[Calleen Wilder]

Let me ask you this… I like your cart and I like my webhost. Strange thing is the widget works on some computers… mainly desktops for some reason. I read somewhere along the way that I can make the widget not show up at all if nothing is in the cart. So, if someone is using an iPad and the widget isn’t working, I think I can add whatever code I read that was and stop the widget from showing at all. But when the widget is working, it should show up. Can you please tell me what do I need to do to make that happen… i.e. only show widget if there are products in it? I’ll try anything at this point to prevent switching things up again.

[admin]

How about you remove the widget and then do the following:

https://support.tipsandtricks-hq.com/forums/topic/how-to-create-a-specific-checkout-page-for-estore

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